Hôtel La Villa Eugene

Локация. На авеню Шампань, в окружении домов шампанских вин

Одеяла и подушки ужасные

I reserved a premier room with balcony, garden view for 4 nights at a rate of 360 Euros per night for our 25th wedding anniversary celebration. I notified the hotel of the special occasion to make certain everything was perfect. We checked in, and were taken to our room which I found was absolutely shocking. The room smelled dusty and was so small, my husband had to put his luggage in the restroom, there was a double bed, with very small pillows, the room had scuffed and scratched woodwork, the balcony was black with mildew, leaves, and debris, and furniture was dirty, and our view was an unkept garden and parking lot‼️ You can imagine my disappointment and outrage after paying 360 euros a night for this quality of room, and how it spoiled the beginning of our anniversary trip. I went to the hotel website to look again at the selection of rooms and found their highest quality of room was listed at less than 360 euros per night. I went back down to reception after composing myself, and told the desk attendant the room was unacceptable, showed her rooms and rates on the Villa Eugene website, and told them how upset I was that the room we were given was far below my expectations and I wanted a different room for the rate advertised on their website. The attendant firmly told me the rate could not be changed, however, a different room could be made available. I was shown 2 rooms which were in a completely different class than the room reserved for us. I asked for the rate on the website but was told again, the rate could not be changed. I accepted the room but I was still distressed about the situation and decided I would relent rather than ruin our entire stay. It was a terribly disappointing beginning to our special trip.

Piekny hotel, smakowite sniadanie, wspaniala obsluga

De ligging

De bewegingssensor in de kamer en het felle licht dat dan continu aangaat

Lovation

F&B. Food was awful.

Localização excelente.

Lekker uitgebreid ontbijt. Veel keuze van warm, koud, fruit en pastries

Amazing hotel & lovely staff. Really wish they had good dinner options and had a gym or at least weights