Riad Nerja Hotel

Do not stay here. We booked through wowcher mystery holiday deal. No wonder it's a mystery people would not choose to stay here otherwise. The "hotel" itself (if you could call it that I'd more describe it as a dungeon!) Was in a very unsafe area. We couldn't find it and a local said he would help then when we got there was intimidating and demanded money. We then got into the hotel and was shown to our room which locked with a padlock and didn't even have a window. The room was dark, dingy, smelly, horrible beds and bedding and was not clean. There were no amenities in the hotel and our shower wouldn't even stay up on the wall we had to hold it to wash ourselves. There was no soap or shower gel. We couldn't get any wifi it didn't work. We heard the manager constantly arguing with staff and even got woke up early one morning with them arguing. The manager also asked a young boy to help us find a place we had to meet a tour guide and this young boy also then demanded money. As soon as we arrived we wanted to go home the whole experience was traumatising.

dont go there. holiday from hell.wanted to come home after first few hours. none of the facilities exist.not even a reception desk.all lies.filthy unliverble place.not a hotel. bedding wholly bedding filthy mattress.no shops nothing. stranded.pick pockets scammers. dont believe anything that LOVE HOLIDAYS say about it place needs to be shut down. owner blows his nose in his hand and whipes it down his clothes. we stayed there for 5 hellish days never again. lyn.

List of things we were supposed to have: Toiletries? Not even a bar of soap Hotel restaurant? 2 tables downstairs on a patio area inside, no menu's. Cable TV? No TV whatsoever Towel menu? Same towel all week, could have sand papered with it. Pillow menu? Just 1 extremely lumpy uncomfortable pillow Bar? Alcohol? Only for the alcoholic owner! Bell boy service? My sides are hurting from laughing at this! Local bars? None, it's a Muslim country. Wi-Fi didn't work. Ironing set? What? Carpeted floors? Thread bare old rugs Adjustable air con? Not adjustable, kept on very low and in 38 degrees heat? Not exactly comfortable Safety deposit box? None, not even a lock on our door! Car hire? Didn't see this or the bicycle hire 24 hour security? We needed it, all the fighting and arguing going on between the owner and his son late at night! One afternoon 3 extremely large black men shouting and threatening with the owner, we were quite scared, couldn't understand what they were saying, we stayed in our room. Air con in public areas, the only public areas were the rooms, all 5 of them and the tiny patio area called the restaurant with 2 tables, no air con, uncomfortable breakfast time. Fireplace? Didn't see one but not exactly needed. Hotel safe? Not known Currency exchange service? Wouldn't have trusted it, already conned paying too much tax at arrival of the place. Clothes dryer?? 1 piece of string on the terrace, about 2 ft. long! BBQ and grill facilities? We did find it but i wouldn't have put food on it unless i wanted to die which by this time i had lost the will to live anyway, extremely rusty and dirty! Library? I saw 1 puzzle book Non-smoking area? People were smoking anywhere. TV lounge? Not seen Hairdressing salon? Where? Babysitting service? I would not leave a child there! Golf practice? What? Solarium? Massage and spa treatments? Would have been nice! There was just the owner, his son and one lady at this property! Breakfast was bread, butter (margarine) and marmalade every single day, alternate days you did get strawberry jam instead of marmalade, really pushing the boat out there. Got conned out of £40 for a trip but the biggest scam going is the one me and my friend had on the very first day there! We were scammed by a group of people in the high street, we were trying to look for an ATM because we had been fleeced of all our cash the night before paying for a trip that never happened and no money back either and paying the very high tax for such a hell hole. They almost dragged me and my friend to the 'very famous' leather tannery there in Marrakech. In such heat and not being used to it and needing water desperately we were trudged through the streets of Marrakech narrowly missing all of the scooters, motorbikes, horses and donkeys, poor things, tongues hanging out of their mouths through thirst!!!!! We kept on having to stop as neither of us are youngsters any more, we felt sick and dizzy but they just kept on saying 1 more minute, it's just round the corner, it never was. Finally we get there and the smell of dead animals was so bad they give you a bunch of mint to put under your nose, it was disgusting, basically by the end of the tour me and my friend had been scammed thinking we had just brought 2 leather holdall bags for £70 but when i looked at the receipt the next day it was actually £700!!!!!! That was my bank account emptied, i paid for my friend's bag too as her card didn't work! That was the end for me, we just went back to our prison cell with no windows and cried. They spot all the new tourists that turn up, they start talking to you in the street, the questions they ask you are...............................Is this the first time for you in Marrakech? How long are you here for? Where are you staying? Of course now we see why they ask those questions, we were there for only 5 days (thank god), the tannery tour only happens once a week, perfect, we can't go back and have them about it the following week and that was our first day as they knew. By this time they know you are English, all English people are rich, apparently! Well not any more!!!!!!!!! Never been rich in the first place! I try to get by on carer's wages, need i say any more? Me and my friend saved for 8 months for this trip and we both needed a break desperately, we could pay for the holiday monthly which was even better so you can imagine how upset and disappointed we were. I understand that some people would like this kind of thing but if we had known what it was really like in the first place then we wouldn't have gone or wasted our money on such a scamming place and all the things that were supposed to be there on the facilities list, why lie about that! I'm still so angry about everything. We spoke to some other 'in-mates' the next day and they said they were sorry we hadn't spoken before as they saw on YouTube the biggest scam in Marrakech was the leather tannery!!!!!! Why isn't this made more known to everyone?! Well hopefully people will read this review and hopefully will avoid this scam. The owner said he would take us to the tannery too so he is in on it too! Personal hygiene wasn't the greatest either, when we first got there it was 11pm and we were both so hungry and being diabetic i wasn't feeling so great so we asked where we could get something to eat and he offered to make us an omelette which we thought ooh yes that would be nice but as he carried on fleecing all of our money he was coughing, spluttering and sneezing into his hand.................we changed our minds about the omelette!!!! Luckily i found a melted bar of chocolate at the bottom of my bag and we shared that for our dinner:) It wasn't really a cheap holiday as our friends had been to Marrakech a few months before in August, they went somewhere really nice, a proper hotel, near the beach, 10 days all inclusive and they had a lovely time and we spent more than them and we went for 5 days, thankfully it wasn't any more, so please please please, i beg you not to go here, on the day we left, best day of my life, we saw some new arrivals and the poor woman was sat in her room crying saying she can't stay there for one night and that they couldn't move her for a couple of days, my heart went out to them. Also the other in-mates we started talking to told us they woke in the middle of the night covered in these little black bugs!!!!!!!!!! We also saw a cockroach at breakfast, the cat was playing with it. It was most definitely a slum area, the ride up to it in the taxi was extremely high walls covered in graffiti, it was a maze of little lanes here there and everywhere and the same going out of the other door to go to the market square, all a complete maze, we got lost many times, lots of people asked if they could help but we had already learnt about that one, they would help you to your door and then ask for money, so we just had to stay lost and hope for the best. Taxis ripped us off too, being English of course, it's impossible to hide it:) There were tiny children on their doorsteps holding their hands out for money, the youngest one we saw was maybe not quite 3 yet, awful. So anyway, i hope i haven't sold this to you because i wouldn't want anyone else to go through what we did unless, of course this is your thing. And to top it all off we came home with the virus and bad cold that everyone else had there, sneezing and coughing everywhere with not a tissue in site! I'm now off of work because of it and losing even more money................................Happy Christmas everyone!!!!!!!!!!!!!!!!!!!!!!!!!!!!

The buildings beautiful, but a worrying late-night argument, involving the brandishing of a knife, between the establishment staff, was extremely concerning. This was witnessed and recorded by other guests. I heard the noise, but did not witness. The owner also attempted to charge two guests 45 Dirham, or approximately £4.50, for a bottle of water. No room tea or coffee making facilities were available.

So the owner is a con man and his co worker are together drunks, they do nothing to help you, only interested in ripping tourists off….. they have no facilities available when you ask, no hairdryer or iron…. On our last night we were awoken at 1 am to the joys of the owner and his assistant fighting down below with a huge 12 inch kitchen knife showing there privates to each other in some sort of male intimidation, felt really unsafe and the other guests had only just arrived that afternoon…. It’s is situated in the dirtiest of places, full of poo and piss everywhere, it stinks like one massive toilet everywhere you go, motorcycles skim you down these tiny alleys, full of locals who will pickpocket and try to get money off you….. Dirty cats everywhere strewn these alleys and it’s virtually impossible to navigate as it all looks the same. No one spoke English it’s either French or Arabic, the place is not cheap for such a trampy place either, everyone wants to rip you off….. We would never return to this hell of a dive and I can’t warn you enough to avoid these places you will want to leave straight away and I wish we had, if your wondering why we booked such a place then the answer is we didn’t, we chose a wowcher surprise holiday for £199…. Please don’t ever do this because it will be the biggest surprise holiday of your life for all the wrong reasons…….. Please 🙏 don’t go to these back streets of Marrakech

If you are looking for a very quiet place with no Tv and no extras like hairdryer or soap then the place is for you . Very basic but beautiful. Right in the centre of Marrakesh. Lovely people and beautiful place. Probably not for everyone but all depends on what you want . Was good enough for us and we would stay there again . Looking to book my next trip there in the same place . Lovely people and there is no hustles with checking in and out at this place . Very welcoming.

If you want an authentic, live like a local type experience I’m sure this place may be for you. Personally, we wanted to experience a traditional riad in Marrakech but this place is very run down, the rooms felt damp, no soap in the bathroom, towels were dry and crusty, the bathroom was dark and dingy, the riad is 400 years old and felt like it- no work had been done on the place in this time. The surrounding area is horrendous and felt unsafe - takes multiple dodgy back alleys to get back to the riad from medina. The only positive to this place is the owner who was very hospitable and friendly. Unfortunately, this place ruined our trip and we lasted approx 30 mins here before we used the wifi to find another riad and left. You can find other riads which are well kept but still traditional and authentic, closer to the medina for a fractionally higher cost. My advice? Don’t stay here.

This is just a wonderful place to stay if you want an authentic Moroccan experience. The Riad is basic compared to a modern hotel but that is it's charm, its real. You are made to feel like a part of the family, nothing is to much trouble. The breakfast is simple but delicious. The food on the evening meal menu is just just mouth wateringly good, cooked fresh just for you. The location in the back passages is a little difficult the first time but is actually quite simple once you know. In conclusion if you want a luxury hotel then it's not for you but if you want to experience something genuine and authentic then this is the place to stay, it's just amazing.

If you're looking for the luxury tourist experience, this isn't it. If you want to experience the authentic vibrancy of a bustling, exciting city from the very heart of the action - book this hotel. We absolutely loved our trip to Marrakech. We loved where the Riad was situated, right in the middle of a busy residential area. We learned to follow the maze of alleyways, through street after street of colourful market stalls, jostling with scooters (some carrying the whole family), donkeys, tok-toks, trucks, locals and tourists, all the way to the Square. The sights, sounds and smells of the city are an assault to the senses in the best way. Mountains of dates, veg, sticky pastries, Aladdin's lamps, crockery, spices and goat heads piled on tables, or even on rugs on the ground. A rhythmic boom of Moroccan drums, the wail of the snake-charmers' pipe and the regular call to prayer from the minarets mingle with the chatter of the crowds. The smells of incense burning, tagines cooking and the abundance of herbs and spices for sale make it a truly immersive experience. The local people were friendly, welcoming and keen to make a few dirham. Aouad and his team were helpful and gracious. Riad Nerja was charming. We really had the most memorable holiday and highly recommend staying here to any intrepid explorer.

Is there a email id or phone number of Riad Nerja in Marrakech , have been trying to contact them from many days and no one responds on phone , there is no email id? Lastminute.om are not helping either.