Grand Hotel Sava Superior

The rooms were very clean and quite. The staff was very helpful

I have stayed near hotels which provide better variaty of food. Overall taste was okay but because I have better experience I wouldn't select this hotel again just because of good.

Complaint about the rules and the attitude of the reception manager and about the level of maintenance of the rooms at the SAVA hotel in Rogaška, Slovenia I should mention that Slovenia is a lovely country and its people are kind and welcoming and that this is the first time I have complained about the attitude and the level of maintenance of any hotel. At the SAVA hotel in Rogaška, the public areas are beautiful and well-kept and most of the staff there were welcoming. The problem is in the treatment of management and unacceptable laws, the maintenance of the rooms and equipment in the rooms. The statements made by Leah's manager at the reception desk on the day of departure are unacceptable such as: "Leave and don't come again, I will call the police if you don't pay, we photograph and record everywhere and you are recorded and we can check your every recording" and other offensive statements on the day of departure. Unreasonable procedures: 1. According to a management order, it was not allowed to serve plain water in the hotel restaurant at dinner and not to prepare personal water bottles. This order endangers the health of vacationers According to the local doctor: you should drink normal water every day and all day at least 1.5-2 liters after drinking DONAT water, for the need of this water we came to ROGASHKA In this place, the hotel manager not only does not put water facilities everywhere, but prevents people from drinking freely in the restaurant at dinner and only sells mineral water in bottles - which may cause damage to vacationers. I personally know that there were people who really suffered from problems due to dehydration. A manager requires the employees to pass and follow the guests and forbid drinking water that they brought from outside - that's what I was told about the bottle of water I had. 2. We did not have an appointment with a doctor They sent us to a nurse even though we asked for and paid for an appointment with a doctor. Only after three days we got an appointment with the doctor at a place called Medical Center and the hotel was angry that we insisted on it. 3. The equipment in the room was old and worn and not maintained properly - in the bathroom the toilet seat was broken or not firmly attached, because of this my husband almost fell. We complained about dampness in the bathroom and asked to check what the problem was, they decided to move us to another room for the night - 219 And then they demanded payment for a change and accommodation in a new room. I refused to pay, their claim was that the wetness on the floor was our fault, I should point out that if the toilets were in order the "human error" would not have happened, this is how you treat a person who is close to 80? Shame!! Another problem was upon departure - they demanded from us a payment of 29 euros for an additional treatment at the spa, even though we did not ask. The claim was that they spoke to my husband and he gave his consent. Since I wasn't present at the time and don't really know what happened, we paid. I just know that my husband does not make such decisions without me. If a hotel adds expenses, it must sign the customer and transfer information before the day of departure and this is not done. The other poor equipment in the room: The mattresses were sunken, squeaked and also slipped from their base and every night we would pick them up again The pillows were torn and it was not possible to sleep on them even though we took 2 each. The air conditioner did not work properly and indicated 26 degrees at night and the heat was severe. The room was not cleaned every day, after three days I complained to the cleaner that the toilet and shower have not been cleaned for two days and a piece of soap has been lying on the floor for several days. They just made the bed. People were allowed to smoke on the balconies and in the yard and around and smoke got everywhere, even though the hotel was defined as green and non-smoking - it is a spa hotel and also pretends to maintain health. I should note that I didn't tell all this at the reception, I just understood that it wasn't worth it. After all this, on the day of departure, the manager Leah at the reception, shouted in my face that she still remembers the problem of changing the room and said that we are not welcome in their hotel and in Slovenia, I said that we do not plan to return to the hotel and I will try to prevent Israelis from coming to this hotel because of the bad attitude and sensitivity of the management. I also told her that they behave in an indirect manner and do not respect the guests. We stayed in room 418, dates June 25 to July 8 2024 Michal Tainovich

room cleaning needs improvement