Gran Bretagna Boutique Hotel Ortigia

Lovely welcome from the friendly team. Fantastic breakfast and a great room. Excellent location in Ortigia. We would definitely stay again.

I will stay again

Notre séjour c'est très bien passé. Le personnel très aimable a fait beaucoup d'efforts pour nous apporter l'aide dont nous avions besoin, sachant que nous ne parlions pas italien. Chambre très bonne nuit et petit déjeuner très bien.

This hotel canceled our booking - made at least 4 months in advance - and booked another hotel, Gargallo, in Ortigia. While the cancelation was unpleasant, hotel Gargallo truned out to be a very nice and convenient stay for us. Therefore, I am unable to rate Gran Bretagna Hotel, as we didn't get to stay there, due to cancellation of our booking.

En la página de Hoteles.com dice que el Chek-in es a las 12pm y cuando llegamos al hotel a esa hora, nos han dicho que estaba mal porque es a las 15h. En la reserva que hice indicaba que tendríamos una botella de Prosecco de bienvenida y eso nunca existió, ni siquiera tienen agua embotellada de cortesía en la habitación. Las camas son durísimas, son de mala calidad. El baño tiene un sistema de extracción de aire que suena muchísimo, es muy molesto. La ducha es horrible, el piso está manchado y da la sensación de suciedad, muy estrecha, el agua sale mal, la alcachofa está oxidada, las puertas de la ducha feas y gastadas con apariencia de suciedad. Fatal. La recepción solo funciona entre las 8am y las 6pm, no es un hotel de 3 Estrellas, deberíais anunciarlo casi como un bed and breakfast. Si vais con maletas grandes, preparaos porque solo hay escaleras y muchas, nada de ascensor.

All good so far

Wonderful boutique hotel in a premiere location - just a few minutes walk from the bridges of Ortigia, the Temple of Apollo, and the large outdoor market. The staff is incredible. Francesca arranged car pick-ups, gave us maps of the island and suggestions on what to visit, and walked with us to the box office so we could use her resident discount to buy tickets for a Greek play at the amphitheater! She, along with all her colleagues, were incredibly warm and hospitable. We were sad to say goodbye to them when it was time to leave. We also loved having a glass of cold, freshly squeezed orange juice at the bar after a day of walking.

The staff was nice and friendly.

15 min after we checked in, the staff came to tell us she made a mistake and we need to move to a different room. Then in the evening, there was no hot water. There was no front desk, no contact info in the room to report the issue. We had to find a number on the internet to call. Numerous calls later, a technician and a staff came. They seemed not to be able to resolve the issue. Instead asked us to move again. We asked if we could take a shower in another room which they allowed, Next morning, though we were told when checked in, the front desk would be staffed by 10:00 am and we could leave our luggage there. No one was there. We had to leave our luggage in our room with a notice, but dropped the key as told. When we came back around 11:00 to get our luggage, no one was there. After looking around, a cleaning lady opened the door for us. However, she refused to allow us to use the toilet even though the room was not cleaned. She was so rude and cold, i can’t believe she even worked in hospitality. No sympathy and no flexibility. I guess they already had our money so dont care. she should be fired!! We have never had any experience like this after traveling in so many countries and places. This hotel is really terrible!

Great location for visiting Ortigia with a great staff