SpringHill Suites Detroit Auburn Hills

Are the construction made it really hard to get around

The staff was great and accommodating. The rooms were nice! The pool on the other hand wasn’t pleasant. It wasn’t temperature regulated and very cold so it wasn’t enjoyable at all. Otherwise the stay was great!

Friendly desk clerk at check in, nice clean updated room, good breakfast... This hotel checked all the boxes for a quick overnight stay.

Wonderful staff, clean and well laid out rooms. Comfortable and modern.

Very friendly staff, clean, and there is a Culver right in front of the hotel so that was a convenient and good dinner choice. We had an early appointment and had to leave before breakfast was set up but could smell it and seen them starting to set up as we left.

The staff were amazing!

Great visit other then we had some very noisy neighbors stay next to us wished the staff would have told them to quiet down as it was 2am

Very nice hotel. Great breakfast. Clean

With the exception of the GM and one front desk attendant, overall the staff was generally nice and the breakfast had a decent variety of offerings. However, upon check-in we were told the wrong checkout time and woke up to our fitted sheet on the bed being inside out and pulled off the edges of the bed. When they came to fix the bed they only made up the bed at issue and didn’t bother to make any of the other beds (they have a policy of only cleaning rooms every two days). The room also lacked any sheets for the pullout bed which we had to later obtain from the front desk. The pool, which isn’t anything special but kids love a pool, was closed for maintenance for most of the trip which was a prime reason we chose the hotel so you may want to call and make sure it’s open. We found the carpet to be unusually dirty and a nice dead moth plastered next to the window shade current rod. Last, our room was right by the smoking exit which led to a significant amount of marijuana smoke coming into the hall and room. In addition, one room in the hall consistently had a towel in the door to keep the door open at all times to allow smoke out of the room. I informed the housekeeping manager of this who assured me she would make sure doors were closed but the door remained open admitting a smoke smell throughout our entire 3 night stay. I realize much of this is out of the hotel’s hands, I’m not one to complain and the GM offered to move our room and did eventually partially compensate us for some of the issues. But the GM was very angry when he eventually did compensate us and it seems like there are some simple fixes that could drastically improve the hotel such as moving the smoking area across the street, ensuring hotel policies are enforced and generally better housekeeping. There aren’t many options in the area to stay so I’m hoping the hotel will improve.