Hyatt Place Richmond Airport

The location and shuttle service were the only favorable points for me while choosing this hotel.

Some staff at night shift were extremely rude and unprofessional. The room was having bed bugs. Daily cleaning of the room and trash collection were not happened.

This used to be my go to hotel when i stayed in Richmond bc of location and proximity to my family. However, the quality has gone downhill. I knew there would be construction, but didn’t know where and the construction was right in front of the checkin desk so it was a hazard coming in and out. I bring wipes to wipe down everything i touch in hotels and The fridge handle in my room was disgusting. Cleaning Quality has really gone down. The USB outlet on the clock by the bed didn’t work. Thankfully I had a fully charged portable charger. The tub and the mat that goes on the floor in the tub wasn’t the cleanest. The shower gel was almost out.

Nice spacious room! Breakfast was fine, location good for airport access and a great restaurant within walking distance.

Pillows were too soft for good support.

The Staff cared about our needs, and were very friendly and accommodating. Our stay was cut short due to an emergency and the staff were understanding.

I've stayed at Richmond Airport Hyatt quite a few times. The staff has always been great, the beds are comfortable, and the rooms are spacious. Downstairs and top floor was under construction so I am looking forward to seeing the improvements they make on an already great hotel. I couldn't hear any of the construction from my room. The only thing that is a slight inconvenience is not having a microwave in the room, but they have one on each floor by the elevator.