Hampton Inn & Suites Chicago Southland-Matteson

My stay was fantastic!💯

It was safe, clean and affordable. There were lots of dining options.

We were there for a concert, great location, clean rooms, we would stay here again.

The staff was very helpful.

I enjoyed going to the exercise room to walk on the treadmill early in the morning.

I didn't like that the soap dish in the washroom was nasty. It looked like it's been like that for a minute.

This hotel has the craziest rules about stupid things but then did nothing in areas that actually mattered. My husband and I have a tradition of ordering Ben and Jerry’s ice cream pints to be delivered to our hotel when we first check in. We have been married 15 years and stay in a hotel 3-4 times a year. We have ALWAYS done this. As I’m checking in, my order comes and the person at the front desk said, “we don’t allow ice cream in the room.” At first, I thought she was joking. Then, she told me she was not allowed to let me go up to the room with the ice cream. Are you kidding me!? She literally took the ice cream and wouldn’t let me take it to the room. I travel for work, my daughter is in travel competitive dance, and my son does travel baseball. None of us have ever encountered this rule and I think it is absolutely ridiculous. I’ll admit this soured my opinion on the place from the get go, but none of the staff were friendly. At the pool that night, however, there were over 30 kids being crazy and rowdy (jumping in the pool with pizza, shooting water guns at everyone

Breakfast was good. Room comfortable.

Front desk at check in person was new and didn’t know what she was doing. Had to deal with it the next day with a mgr. All was good.

I liked everything 😊

I wish the refrigerator was larger and, more coffee in our room.