Volcano Village Lodge

Beautiful property, wonderful staff.

Fantastic immersive jungle experience with extremely well maintained facilities and wonderful staff and food

Peacefulness and friendly staff

The heater did not work in our room. One bed was too cold to sleep in. The other one had electric heating pads. We put a beach towel from their spa on the ground in our bathroom after use. It was hung up on a hook the second day. Coffee wasn't restocked on the second day. Check-in was also unpleasant, but another innkeeper made up for it. Wi-Fi was barely working as they advertised. Overall - does not worth $700 per night. I heard they might have changed owners. Someone who had lived here in 2018 told me the owners at the time were an elder couple from SF who went back for better retirement life (better hospitals in SF). Not sure if that's the case. I did not get to meet their lead innkeeper or owner.

The cleaning lady tried to help.

I attempted a payment to Volcano Village Inn on Oct but my card was rejected, so I went for another property’s services. The Volcano Village Inn held my credit card information and charged my card $1210 in Dec without my knowledge. I immediately asked them to cancel but the manager ghosted me. I tried to call them for two weeks and even went to the property in person hoping to have someone to talk to. I already submitted a lawsuit to local court.

Excellent property to visit if you wish to visit the Volcanoes in the area. Stayed in the Mauna Loa, Lisa was amazing and so was our stay.

Amazing Location with beautyful and charming facilities!

Best place we stayed at during our 10-day trip to the big island, without question. Staff was courteous and extremely helpful. Cottage was amazing. Wish we had been able to stay another night. We will definitely be returning at some point in the future.