Residence Inn by Marriott Franklin Cool Springs

Location and other places nearby

Appreciate the breakfast but not the best quality hot items.

Fantastic location. The desk staff in the evenings was super helpful, loaning my co-worker a mouse, baked and saved our team cookies, told us about the Tuesday night dinner and gave us great recommendations for our dinners out. Kudos to the night time desk staff and also to the morning breakfast ladies - they did an excellent job keeping the food stocked.

The front lobby staff was not friendly. The lady at the breakfast area was very nice. They had bacon one morning which was a treat! And breakfast potatoes mixed with sausage the next morning that was really good! They put us next to 3 other rooms that were occupied. Doesn’t make sense since they were not busy. However, and luckily it was quiet. Loved the clean jacuzzi. No one was in there either which was nice.

Room was as expected. Clean, plenty of room. Breakfast and staff tending to the breakfast we great. Big indoor pool separated by a glass wall to the fitness center (you could watch older kids while working out). Great location, quick to Nashville.

The hotel is located in an office park and can be tricky to find at night. Half our group went the wrong hotel to check in. It's about a half hour drive from the airport and there is a coffee shop and restaurant within walking distance. Everything else requires a car or some type of transportation. A bit too far if Nashville is the destination. Once at the hotel, the front desk staff was very polite and professional. The room was very clean and spacious. Lot of light switches so a bit confusing to see what light switches controlled what. Other reviews mention problems with the AC but we didn't experience those issues. There is an indoor pool & gym and outdoor tennis court. Smokers were hanging out in the back of the hotel where there were chairs and tables. Breakfast was included and the seating area is quite small. Not enough seats if the hotel is full. The food selection was small but fine. Overall, a pleasant stay.

Wait staff friendly, polite, accommodating. Comfortable bed. Convenient location to activities.

Only one complaint that drives down the score, air conditioning. Thermostat has a motion detector built in. So you come back to a hot room every day and during the night you wake up in a sweat and have to pass in front of the thermostat to trigger the air again. When it’s running works good, but very annoying. Not sure why they’re bothering to conserve energy in the rooms when the hallways are ice cold. Otherwise, room and amenities are what you expect from a Residence Inn.

Very helpful staff at reception desk

loved ♥️

nothing liked it all