Residence Inn by Marriott Franklin Cool Springs

I went to load my car and the man at the front desk stopped me and told me that I needed to check out. After I loaded my car and checked my room, I returned to the front desk to check out. The man on duty got somewhat upset with me asking questions about the refunding of the deposit I were asked to leave upon checking in. I asked for a contact number so if I didn't receive my credit back in a reasonable time so I could check on it. That got him what seemed to be upset. He then asked for my ID. For what reason I have no clue. He then made a copy of my ID and asked for my phone number. I have never had to do this at a check out anywhere. I know this is not normal procedure because a lady just dropped off her key and walked on out without him questioning her. I felt harassed and disrespected by this desk op. This was the last impression that your hotel left for me.

This area is beautiful, convenient, and upscale. The grounds are pleasant and landscaped. The counter service was excellent (older gentleman, I wished I remembered his name). But the room itself…yuck. Doors were greasy, couch sofa bed was flat and very stained, bathroom was worn down/moldy. Furniture was chipped/damaged. I was expecting a higher quality room from this location and was disappointed.

This hotel is in a great location, within walking distance of restaurants. They offered a free dinner on Tuesday night and free breakfast each morning. The hotel personnel are very nice and very welcoming on arrival. We did have a problem with the water temperature in our shower but they handled that immediately after we informed them. My one big disappointment was their bed! It was a king bed but fell to a gully in the middle! It was not comfortable and my husband ended up on the sofa. Their pillows need replacing also as they had a sweaty head smell. If they address these issues, which are big ones, it would be a good hotel. Afterall the job of a hotel is to offer a good night’s sleep. Without a good bed, it is difficult to rest well. We also noticed the carpeting near the elevator was worn so perhaps a redo of this hotel is needed at this time. Marriott is a good brand so I hope they will listen and address these concerns.

Everyone was so kind and friendly. Very clean and quiet

It was a very nice hotel & an enjoyable stay

Everthing was clean, functional and made you feel at home. Within walking distance od dining and shops. I would stay here again.

Loved the location. The one thing that would make it great would be a Door to sink area away from Bedroom. We had a 1 BR suite. Other than this, just perfect.

When we arrived, two ladies were in the office talking, and eventually noticed us and hollered for a girl who was stocking something. The lobby was tiny and the furniture was missing cushions. And each time we came and went, people would be sitting right at the doorways smoking. Someone above us was practicing their jumping skills all night. For what it cost, this hotel seemed rundown. Definitely not a place we’d return, especially after an 8 hour drive.

Great property clean and modern, awesome front desk Staff .

G