Hotel LunaSol

Great location, very close to the beach and restaurants but away from the noisy area. Lovely swimming pool, great for small kids. It has a large shallow area as well as a deep end for adults. Rooms were clean and the showers had great water pressure and consistently hot water. Being able to use the kitchen in the pool area was a lovely bonus. The staff was super accommodating and helpful, we got lots of great restaurant tips and trip ideas.

We had a pleasant stay at Hotel Lunasol. The property is well-maintained and clean. Its location is convenient, within walking distance to shops, restaurants, the bus station, and the ferry terminal. It's also far enough from the busy Quinta Avenida, making it relatively quiet at night. On a few occasions, we could hear music from a nearby bar, but it was faint and never disruptive. The staff were friendly and very helpful, assisting with excursion arrangements and answering our questions. We appreciated a few key features of the hotel: the quiet and effective AC (we have been in other hotels where the AC unit was so loud it would wake us up at night), the pleasant courtyard with a pool and waterfall, the fully equipped kitchen, and the cold bottled water available in the lobby 24/7. We found it convenient to refill our own bottles, which was both cost-effective and eco-friendly. They also provided beach towels, which could be exchanged for fresh ones every day—perfect for our beach outings. Overall, Hotel Lunasol provided a comfortable stay, and we would consider returning on a future visit.

We liked the privacy and the staff were exceptionally helpful and friendly.

Pros: Good central location short walk from beaches, ADO bus station, Cozumel ferry. Helpful staff recommended good tours at decent prices. Clean. Cons: Base from music nearby made it noisy at night, particularly from 10pm-2:30am (changing rooms didn't help). Hot water could be hit/miss at off-peak times (afternoon, late at night).

Everything was very good.

Ice cold pool and breakfast is off site around the corner

Lovely room. My room was on the first floor with a little patio overlooking the pool. Mauricio was wonderful checking me in and I was pleasantly surprised to be presented with a complimentary bottle of wine as a Christmas celebration.

Everything was great

Staff are very nice & accommodating. Quick access to bars/restaurants and 5th Ave.

The first room I got had hair all over the pillow and sheets, plus a cuple small bugs crawling on the bed. I was changed to a different room which was much better. There are only 2 electrical sockets in the room that are low to the ground. Very inconvenient. Shower was clogged, staff fixed it immediately. The high price was due to the location of the room, not the level of quality of the facilities. There is a bar across the street that does karaoke at night, at 11pm it stopped, not sure if it drags on later for other nights. The staff were amazing people, but the facilities were severely lacking.

Lovely pool area. Not too busy. A little noisy on weekend at night but not uncomfortably so. Staff very friendly and helpful.