Hotel LunaSol

Friendly and helpful staff, lovely pool and comfy beds. Located very centrally but not too noisy. We enjoyed our stay. Thank you

Power of the water in the shower. Also not totally sure how happy the terrapins are - plenty of space but no plants and not very clean? But I don’t know much about keeping terrapins…

Lovely hotel with very friendly, helpful staff. The grounds and pool area were very nice and relaxing. There is also an outside kitchen which is handy. The rooms were cleaned every day with clean towels provided if required. There was hot and cold water on tap at reception so I could make my cups of tea or refresh our water bottles and every morning fresh coffee was available which was very good. Watching the turtles near reception was fun!

The bedside lights were actually overhead and bright and you had to have both on at the same time, so if one person wanted to read and the other didn't it was a bit of a problem. We solved this by unscrewing one bulb.

Everything was ok.

No problem at all.

Pitoresc place and great location

The good location as the cost of loud music aftar 00h

The location and pool

nothing

I loved the location of this hotel, everything I needed was in easy walking distance, plus it was close to the main shopping area and the beach. The hotel is old, but it was clean and the bed was very comfortable. The pool area was beautiful and very nice and relaxing. The staff was great, always available to answer questions and deal with any issues (such as my safe not working on the first day).

Due to the age of the property, there were a lot of hard water stains around the sink area and the tiles in the bathroom. There really isn't much they can do about it, and since I live in Florida I have experienced that in older buildings here. Pool water was cold, but I think that had to do with the time of year, and that there had been a recent cold snap.

I gotta say this is the best little hotel in Playa Del Carmen. It's a sweet little secret of a spot! It's close to EVERYTHING, the main street (Quinta Avenida), the beach, the bus station, pick up spots for tours, convenience stores, and tons of tasty local food. (Romeos for italian or cheap perfect pizza to go) Basically take a left out the door and walk 5 minutes to beach and one of the best tacos at Tacos El Tio Noy. It's also QUIET!!! LunaSol is like a little oasis of quiet, from the busy main street. The pool area is absolutely lovely and so well kept. The entire hotel is so well maintained and clean. Staff is helpful and kind. Even the most basic room is well set up and spacious enough for our family of 3 to be quiet comfortable. There is great food within a block at 1/2 the price of the main street. Ocho's across the street has coffee and breakfast with a smile for "pennies"!! LunaSol gives you a local feel at a great price without sacrificing anything. My family felt so safe, comfortable and happy there we can't wait to go back. It's a great deal. Water in the lobby was a HUGE help!!! And luggage storage for late departures.

Very quiet despite being centrally located. Staff very helpful and accomodating. Purified water at the lobby for self refill any time you need to. Self serve coffee available at lobby from 630am to noon. Beach towels if you need it. Hotel is not high end but has everything you need.

Nothing

Convenient location

Some street noise at night

Nice place for some days, helpful staff, clean room, all fine

nothing really special but that is ok