Gloria Palace Amadores Thalasso & Hotel

Situation

Réception ne parle pas français, ni allemand

Helt greit

Tutto, terza volta al Gloria Palace, ritornerò ancora, Pietro receptionist super gentile e professionale

Niente

Rent og pent. Hyggelig personale.

Intet. Femte gang vi bor på samme hotell.

El trato, la habitación era preciosa, y la prolongación del todo incluido hasta las 18:00

We recently stayed at Gloria Palace Amadores Thalasso & Hotel. While the hotel has several positive aspects, there is one serious issue that must be highlighted. The hotel states that it is non-smoking in public areas, including around the pool. In practice, this is not enforced. Guests were smoking freely around the pool, ashtrays were placed throughout the area, and there were no visible signs indicating that smoking is prohibited. My wife has asthma, and this had a direct impact on her health. The problem was not limited to the pool area. On our last evening and the evening before, we wanted to sit outside by the bar to enjoy a drink and play cards. However, smoking was present at multiple tables in all available seating areas, making it impossible for us to sit there. We were instead forced to sit indoors at the bar near the reception. We contacted reception twice during our stay. After a reminder, we received a general reply two days later referring to the hotel’s non-smoking policy, but also stating that some guests do not follow the rules. No action was taken, and our follow-up message was ignored. Shifting responsibility to guests while taking no measures to enforce the hotel’s own policy is not acceptable. The lack of enforcement did not only affect our stay—it significantly impacted and ultimately ruined our holiday experience. It is not acceptable to promote a non-smoking environment without ensuring that it is actually upheld. This needs to be taken seriously and addressed properly, so that no one else with asthma has to experience the kind of holiday we had.