Holiday Inn Express & Suites Austin South-Buda by IHG

Breakfast was the only functioning aspect of my stay consistent with my past experiences at other Holiday Inn hotels. You should advertise this facility as a breakfast restaurant not a hotel.

No manager on duty to whom you could complain -- only 5 employees on rotating shifts, not consistently present who stared at you when you mentioned a complaint or pointed to a sign explaining lack of services due to renovations. Absolutely no proof of renovations being done -- no workmen present, no construction vehicles in parking lot, no construction noise. Room was cleaned only once during a 4 night stay -- no housekeeping staff on duty.

The housekeeping person who could speak some English was a nice guy and tried to do his job despite having a really crummy employer and work environment.

Horrible decrepit hotel. Over the course of a week: 1. Rooms throughout the hotel (see other reviews) including ours were very damp and musty smelling. No improvement over the week. 2. Upon arrival, two light fixtures, one phone and the safe were all broken in our hotel room. Only one item was replaced. Safe remained out of service throughout the stay (apparently must needed batteries) despite promises from staff that it would be taken care of. 3. TV channels on the set and the remote are out of sync. 4. Laundry facilities were unavailable and have been for some time. 5. Hotel often ran out of foods during middle of breakfast – juice, coffee, pancake batter, eggs, etc. and not replenished even as early as one hour before meal ending time. Pancake machine often malfunctioned. 6. Pool water and lining unclean. Chains often on gate to pool area several hours after it was supposed to be open. 7. Management presence non existent. We were told the manager was “in and out”; other guests told the manager was simply “unavailable”. Lower level staff got a vacant far away look in their eyes when we asked for the manager – like we were talking about the Tooth Fairy. 8. No visible vending machines. Food for sale in the lobby pantry very sparse. 9. No guest clerk usually available at front desk. Had to wait about 10 minutes for the clerk to appear upon arrival. 10. Internet slow and spotty. Had to login repeatedly. Completely unaccessible from Business Center. 11. There is no “weight machine” in the fitness center despite the posting on hotel website. 12. Room was worn down with filthy carpet, stains on the wall and tattered towels. 13. Hallways are NOT actively being renovated. A renovation apparently was started and has ceased mid-way months ago. We saw no evidence of work being done over the course of a week. Shoddy torn apart hallways are just the “new normal” at this hotel. 14. No linens provided for pull out sofa so we had to ask. Only a sheet and

The main floor bathrooms were awful. only one stall available in the Womens and it had water leaking from the toilet all over the floor. the sinks were hardly usable. handles broken off and soap dispensers not usable. AND we were overcharged for our stay at checkout!!! Of course the front desk blamed Booking.com, but our confirmation with Booking.com stated one amount and the front desk overcharged us. Now we have to wait two weeks for our refund!! Very disappointing!!

bed was comfortable and a/c was good.

The room had a musky smell, the ceiling fan made noises, there was a stain on the pillowcase, the ice machine on the second floor did not work.