Jackson Gore Village, A Vail Resorts Property

Skye and Deanna in reception made our unexpected need for lodging a breeze! When we arrived at our ski home in Ludlow and found it uninhabitable, I immediately went to Jackson Gore in hopes of salvaging the impromptu ski weekend with my daughter. The team at Jackson Gore reception were gracious and lovely and found us the perfect spot for two nights. The next day while skiing we met Cam on the lift and he shared stories of the resort and encouraged us to try Colman Brook for dinner. Much to our delight that night, we were seated in Cam’s section where he treated us like dear friends, providing fabulous recommendations from entree to dessert. What was almost a disaster lost weekend turned into an amazing time with my daughter and her best friend. Top notch customer service and accommodations!!!!

The location is great. The studio apartment room was so spacious and cozy. Could stay there for a week and be happy.

It isn’t dog friendly. Def needs to be updated.

3 strikes and we are out. Strike 1. The garage door was being repaired so they kicked us out of the garage for 24 hours. Not the end of the world but wasn’t what we expected. Trudge to the cold car in the overflow lot in the morning. Strike 2: Our room 226 was overlooking the pool with a roof you could walk out under our window. When I opened it to get some fresh air I noticed you could access it from the other roof/rooms. The window just slid up so I assumed it was just left unlocked. I pushed the window down and it wouldn’t close enough to lock. The wife was a bit uncomfortable with that fact but we tried to forget it. Strike 3: We were woke up early via fire alarm from a compressor that wasn’t properly maintained and the smell of smoke in the hallway so time to leave all your belongings and evacuate. After about 25 minutes of the fire alarm blaring we got the relief and excuse that it was simply deferred maintenance of a compressor. That was the last straw. We decided to go to Stowe where we knew the accommodations were much superior. Asked for a refund for the unused night and we were told than we needed to talk to the manager and the desk person would leave a message for Susan. Waited 2 hours and no call from Susan so I called the front desk and got the excuse she’s in a meeting. Waited another 4 hours and got the meeting excuse again. One more hour. Still in a meeting but she would call me back. Susan finally called around 4 PM and gave a very snide attitude and said these things happen sometimes and it’s kinda normal for most hotels. She offered to refund $100 and I accepted. She also told me that I would get a review and she didn’t mind if I told the story. That was 4 days ago. As of now I’ve not received any refund attempt from Okemo, Jackson Gore or Vail resorts at all. Bed was sacked out and for the money just didn’t feel like a value at all for the premium price. Looks like I’ll be vacationing in resorts where this service when booking a suite with a kitchen isn’t normal operating procedure. Bye Okemo and Jackson Gore

The staff provided excellent service and friendliness

Nothing

Beautiful and clean

Wi-Fi was down

No housekeeping services on a daily basis. Difficult to get clean towels and washcloths.

The front desk staff were so lovely and they even upgraded our room to a bigger one! That was such a nice surprise and very much appreciated ❤️

Nothing!

High price