Jackson Gore Village, A Vail Resorts Property

Room was not vacuumed, there was creamer and makeup on the desk that hadn’t been cleaned. The shower has hair and a dirty handprint on the wall. We had a jetted tub and the jets were moldy. We had no washcloths and the one we did have was dirty on the floor like it had been missed by maid service It looked like all they did was change the sheets. Our phone didn’t work and it beeped all night. We had to unplug it from the wall. I called the front desk in my cell phone and let them know, and they didn’t offer any solution. They were fully booked or we would have asked for another room. I was surprised to see there was not a mini fridge in the room. The flowers in the lobby were dead and don’t even get me started on the breakfast service. Needless to say I was very disappointed because this is an expensive hotel. I do not recommend and will definitely not return.

Nice hotel and setting, wonderful customer service

Front desk staff went above and beyond to help when I made a mistake on the date of reservation. They found us a room even though they were mostly full. Room was clean and comfortable. Breakfast the next day was excellent and our server was personable and friendly.

Parking was great it was indoor. Wish they had car charger inside but not a deal breaker. Room was clean . They need a bigger Tv . Overall great stay.

Just beautiful!!

It was a great hotel with a great view.

Jackson Gore needs to find out why they claim all rooms are booked when there are rooms available for customers.

The staff here are stellar! Everyone was really kind, even when they were overwhelmed with customers. As far as cleanliness, I’d say 8/10. I found someone else’s pants in a drawer, and there was stuff on the walls in the bathroom. Little things, but I figure considering what you pay the little things count. For summer guests like myself, there’s really not much to do and it’s a veritable ghost town, but my guess is most people aren’t going there in the summer just to hang around anyways. Finally, the food is good, but if you’re thinking of getting one of the specials be prepared to pay out the nose. I was going to get something off the normal menu but one of the specials sounded nice, talk about a surprise when I get the bill! Again, if you’re there in summer the on site food might be your only choice as a lot of things are either closed or close early in town. Overall I’d probably go back, but I suspect the winter prices are much higher, and if so I wouldn’t say it was worth it

good stay

Beautiful area. Quiet and a friendly staff