Grecotel Creta Palace

This was our first time staying at a Grecotel after hearing many positive things. We booked a junior suite which was meant to come with a sofa with pillows as depicted in the photos but instead it came with a sofa bed that was as hard as a rock. There was no desk and the bed was lumpy and caved in the middle but fortunately they changed it for us. For some reason every single day they removed the flat sheet off the bed and we had to make the bed all over again ourselves. We asked them repeatedly to stop removing it but nobody listened. The room was very outdated and is in need of renovation. It was impossible to black out the room even after they changed the curtains for us so we were woken up early every day by the light. As mentioned the rooms are outdated so there is no soundproofing at all and you hear all the noises especially children. Generally you would think that during COVID the staff would be upbeat/happy and positive to have work but instead almost all of them (apart from two great staff members) looked grumpy and seemed to be permanently sulking. Even when speaking to them in Greek it didn’t change their mood. The second (kid’s) pool was closed which was not communicated on Hotels.com. This meant the main pool was jam packed full of children. To make it worse, on our first day a child made a poo in the main pool and they had to close it!

The staff was really amazing friendly and kind The room was clean but the cover was ripped and old

Lage, Sauberkeit, Größe, Ausblick, eine sehr gepflegte und angenehme Anlage mit sehr gutem freundlichen Personal, das wirklich verstand, den Urlaub perfekt zu machen

Mooi uitzicht vanaf prettig balkon, erg gastvrij en vriendelijk personeel.

Obwohl Zimmer mit Meerblick gebucht, hatte das kein Meerblick..Vor der Reise wurde beim Hotel zusätzliche gefragt, es wurde versichert dass Meerblick vorhanden war. Eine respektlose Lüge.

Das Hotel verfügt über eine wunderschöne Parkanlage. Das Personal war jederzeit sehr freundlich und hat unsere Wunsche immer zeitnahe umgesetzt. Wir fühlten uns sehr wohl... Vom Geschäftsführer bekamen wir ein Zimmer Upgrade (Bungalow mit Strandlage), wiederum sehr herrlich. Einzig bei der Duschausstattung wäre einen Halter für den Duschkopf noch sinnvoll! Nur mit der Regenbrause bekommen Frauen ihre Haare nicht ausgewaschen.

Service and food in all restaurants was excellent. The facilities for children and mini club was really good. The sea had large stones which made it difficult to walk into without shoes and the sea was a bit rough to swim in. Thankfully there is a sandy beach and a beach bar with excellent staff.

We booked the hotel assuming the beach is sandy based on the pictures, however beach strip near the water, including the entrance to the water has about 2-3 meters of stones. We were not satisfied with the quality of the room - our prearrival requests (placed 6 months in advance) for a ground floor room was not honored. The other party in our group did get a room from a lower standard than the one was booked. The children’s room had a vasp/yellow jacket nests and we had 3-4 yellow jackets in the room every day and the staff could not be bothered to do anything about it, despite multiple notices. The staff at the hotel was extremely friendly always. The breakfast buffet is of excellent quality. We received outstanding service every day at the beach bar restaurant which we enjoyed very much!

It was our honeymoon and we mentioned that to the staff, they made our trip super amazing on every level!

rien à reprocher au Grecotel Palace : personnel, nourriture, chambre, plage, tout super génial. Seul bémol : l'accès à la mer est truffé de cailloux assez gros, également l'entrée dans la mer, des chaussures sont vivement recommandées, de plus après environ 2m de cailloux puis 2m de sable dans la mer, vous n'avez plus pied !