SpringHill Suites by Marriott Birmingham Downtown at UAB

My November stay at the SpringHill Suites by Marriott Birmingham Downtown at UAB was highly disappointing due to consistently poor service and a property that felt old. I would not recommend this hotel and will not be staying here again. The service from the front desk staff was unprofessional from start to finish. Attempted Early Check-in: Upon arriving in the lobby before the standard 3:00 PM check-in time, the attendant was completely absorbed in their personal phone. They looked up and stated, "Y'all can't check in early." There was no greeting, no offer to hold luggage, and no professional courtesy. Official Check-in: When we returned after 3:00 PM, a different front desk attendant was also absorbed in their phone. The check-in process was handled with very little acknowledgment, and we received no "thank you" for choosing to stay at the hotel. Check-out: This pattern repeated itself at check-out. A third different attendant was yet again engrossed in their phone and barely looked up when we handed in the key cards. The staff's preoccupation with their personal devices, coupled with the lack of basic professional courtesy, made us feel unwelcome and ignored throughout our stay. Beyond the poor service, the property itself was not up to standard. The room felt tired and old, suggesting a significant update is needed. Only one elevator was functioning during our stay, and it was noticeably slow, causing unnecessary delays. Overall, the combination of an unwelcoming, unprofessional staff and a deteriorating hotel environment made for a poor experience. This is not the standard I expect from a Marriott brand.

Clean better

Not clean

This is the second time we have stayed at a Springhill Suites near a university hospital for medical reasons. The first was in Miami near U of M. On Trip Advisor it had received poor reviews. I thought it was a very well-run property and had zero complaints, and I made sure to say so in a review on this website. Well, history repeats. Springhill Suites at UAB in Birmingham has reviews on Trip Advisor that may keep potential guests away. We spent 3 nights here and I can attest that this is a very nice, very well-run Marriott property. Every single staff member we have interacted with has been as friendly, professional, and helpful as they could be. The breakfast is great and dining area is large and very comfortable. Good coffee. Our room was a little worn out but clean and well-appointed. Being downtown, the traffic noise could get loud in the early evening hours, but I always travel with earplugs so I’m not bothered. The convenience of proximity to the hospital is the most important thing for a lot of folks, and some of the nit-picky reviews are very unfortunate. If we had a need to return to UAB, I’d stay here again.

Close proximity to the concert

The smell, trash in the floor for greater than 24 hours

The location is great. The bed is comfortable.

None of the staff at the front desk greeted us when we walked up. They were on the phone on personal calls. One of the elevators was broken so people were piling into one. The shower had horrible water pressure and didn’t ever get warm enough. When we went down for breakfast, the coffee was out.

Clean and updated. Very good breakfast. Friendly attentive staff.

Extra for parking

The staff was great and friendly. Our air conditioning was out in the first room, and they immediately accommodated us for another one.

When we moved to the other room , it smelt like a cigarette and the fridge was broken so we couldn't keep any drinks cold. We also didn't have any extra toilet paper.