Residence Inn Norfolk Downtown

Nice hotel with suites with full kitchen. Great location for downtown - only 5 minutes walk to Scope Arena. Only parking is at garage across the street which costs $18 per day (with in/out privileges). Parking garage elevator broken during our stay and the garage stairs are in poor condition. This would create significant problems for anyone with mobility issues. Also carpet in room 910 was fraying at the edges and was quite dirty.

Parking garage across the street from the hotel where you are supposed to park didn’t have a functioning elevator, so having to bring all your luggage down a stairs wasn’t appreciated. Room was ok but when I finally got in bed the fitted sheet popped off as it was too small for the mattress! Not what I expected from a hotel with a good reputation..,,

The hotel itself was clean and in a good location. I arrived on a Tuesday for a 4 night stay. Upon arriving to my room it was very chilly, but I assumed that the AC had been left on. I adjusted the thermostat to 88 degrees and it stayed cold. i contacted the desk who said someone fixed it and hours later it was still cold. Needed extra blankets that night, next night again, I get back from work, nothing was fixed, room was freezing, had to bring me a space heater to my suite and I slept in full sock, pants and hoodie to stay warm. Finally day 3 they had me empty my room and when I came back that night they gave me a new room. Maintenance is a major issue with this hotel, I had other things break during my stay but having no heat and it being in the 30's outside with a room that wouldn't go over 60 was miserable.

The hotel room needed updates but it was very clean. Water pressure was great for showers and lots of outlets for business travelers. Front desk staff was nice. Parking was convenient and it is right next to the light rail for carless travel. in a quaint part of town. Breakfast was adequate and had some variety. My only complaint was room cleaning or lack thereof. I was only there for a week but saw many rooms leaving trash bags out in the hall. I had requested cleaning twice for the room but it never happened. I would have been fine with that if I was told ahead of time of the cleaning schedule and if they left bags in the room in the trash cans (being from Vegas, that's what they do in our hotel rooms) So I could change the trash as needed. Other than that the room was spacious and comfortable for longer tays

First off, if I could give this hotel zero stars, I would. The day this incident occurred was on September 24th, 2025, and I still have not heard back from a manager regarding this incident. With that being said, let me get into the reason I am writing this review. As a Marriott Titanium Elite member, I've stayed at countless Marriott properties and have always valued the consistency, professionalism, and comfort I usually experience. Unfortunately, this stay was far below any Marriott standards and honestly one of the most unsettling experiences I've ever had at any hotel. First, I checked in around 5:30-6:00 pm. There were no issues with check-in. I got up to my room and noted that it was dated. I can live with that. About an hour later, I was changing into pajamas when my room door began to open. Luckily, it was saved by the interior lock I had engaged. I walked over to the door, and the other guest was just as distraught as me. He stated that he was given the same room and even showed me his room key sleeve that, sure enough, said the same room number. When I called down to the front desk, he stated he was tired and mistakenly wrote the wrong room number down. However, he also keyed the wrong room number to open the lock to my room! This is an inexcusable security breach that left me feeling unsafe for the rest of the night. At approximately 9:00 pm, I had finally settled into bed, when all of a sudden, a housekeeper begins to start vacuuming. It was very loud and disruptive. I walked out to the hallway and asked the housekeeper to stop vacuuming while I am trying to sleep. The housekeeper said, "let me finish." This was very upsetting as I had to work at 4:00 am the next morning. I attempted to call the front desk to notify them of this incident, but they did not answer. Since I was already disturbed, I decided to have a quick sip of water and throw away my water bottle. When I opened the cabinet beneath the sink, I screamed in terror. I had discovered multiple cockroaches beneath the sink in the cupboard. I turned the light on to the kitchen and noticed even more, climbing on the walls in the kitchen. To my horror, I packed my bags as quickly as possible and headed downstairs to notify the front desk. The person behind the counter was dismissive and did not apologize. I asked that my stay be comped and a manager contact me in the morning. He assured me that both would be taken care of. However, my card was charged for the night and a manager never reached out to me. I still call everyday with no return phone call. As a loyal Titanium Elite guest, I hold Marriott properties to a higher standard because they usually deliver. Unfortunately, this location failed on every front - safety, cleanliness, communication, and service. I truly hope management will take this feedback seriously and implement immediate corrective action to improve the establishment.

Front desk was very friendly and informative about places to visit for dinner. Room was very clean.

Great!

The upholstered furniture was soiled, the mattress pad was raggedy and didn’t fit the bed, some of the hard furniture had damage. The room smelled like old ramen noodles. The staff at the front desk were helpful. The garage across the street (the only parking for the hotel) was dirty and inconvenient.

Good stay. Parking availability could be better especially for handicap persons.