Candlewood Suites Texarkana by IHG

The halls, the carpets , the room doors were gross, filthy, nasty.

Great stay

I had a wonderful stay for one night. The front desk was very friendly and professional. The suite was very clean with no issues. The location is great. There are several restaurants right near it and a shopping plaza right around the corner. I would definitely choose this hotel again when passing through Texarkana.

Front desk staff Kelly is rude and disrespectful. She doesn't mind letting you stand there at the desk waiting to be acknowledged while she pretends to work. The key card to my room didn't work for the entire booking. Saturday we had to go to the desk 3 times when we couldn't get in our room, she finally got off her butt at my insistance after the third time I walked back and forth without being able to get into my room. Said maintenance would come and change the lock out, fast-forward to 1am when I returned back to the hotel and the key still didn't work resulting in me being locked out and away from all of my belongings. I'm disabled, on medication and a CPAP, not to mention, I had my dog with me. All of my medications and specialty items were inaccessible. They gave another room where I had to sleep in my clothes and wait another 10 hours before I could be let in by the maintenance guy who said he had "fixed" it the day before. While waiting and waiting in this other room, I went to the front desk to inquire about an ETA on the maintenance guy only to be told he was on his way, two hours later while still waiting, I called the front desk to follow up and was treated rudely, given more nonchalant excuses and then hung up on by KELLY. When all was said and done, I requested to speak to a manager and was told, they don't work on weekends??? And no one (not even corporate) would provide me a name or working hours for any manager.

The staff working, especially late at night, were really nice and accommodating. Unfortunately, there were roaches in our first room, and we had to be moved to another floor.

There was mold in the bathroom, the place needed paint, the kitchen area needs to be deep cleaned. There were BUGS

I didn't like the smell of weed in the hotel. The bathroom wasn't clean. It could use some up to day work on the rooms. No breakfasts. The the lady's that works there are very nice and sweet. I told them about everything that was wrong with my room. They put it in there notes. Just need some improvement on the room.

Bathroom wasn't clean. I have pictures. The rooms and doors needs painting. Floors need cleaning real good. And yall didn't serve breakfasts.

Nice, clean, nice amenities in the rooms. A few signs of wear and tear

Could use minor renovations, worn carpets etc

The first room we were given has roaches. The staff was quick to move us to another room. All of the rooms had filthy doors. The elevator was scary and needed repair. The outside doors were unlocked and I saw random people come in without having to use a key card to enter, I even tried it to check. Thankfully this was an overnight trip and not a longer stay.