Candlewood Suites Elgin – Northwest Chicago by IHG

Secluded and quiet

The only redeeming value was the bed and pillows. They were excellent. Otherwise the hotel fits in with Motel 6 and the like. The hotel was hard to get to, check in process was slow, the elevator made scary noises and the only thing free at the “uncontinental” breakfast was coffee. Won’t stay at this place again.

Great

AC barely worked/cooled. Minimal Hot water. Second time I’ve stayed here, won’t stay again.

Had handicap room. The only chair in the room was a straight back dining chair,at the desk. The beds were too high for me to sit on, to get into , and out of bed without assistance. We requested a chair with arms, to help me get up from the chair, They gladly brought an office desk chair, but wanted to take the straight back out of the room. When we asked them to leave it,they left it. In a room reserved for two guests, two chairs are expected in the room. Went home day early, because of the challenges in the room.

Excellent service

I had a wonderful experience at this property. Rooms were very comfortable and clean. The staff at this property were so helpful and great! Wi-Fi speed cannot be beat. Highly recommended. Very quiet and clean property. This is a perfect hotel for weekend getaway!

Room was not ready and when ready air conditioning and fridge not working. Didn’t offer a different room didn’t attempt to fix air conditioner. Room was dirty too.