Hilton Garden Inn Tyler

great staff

no alcohol on Sunday (mimosa)

Lovely hotel. We got a discount on our room so it was lacking mold removal in bathroom. Great breakfast!

Great place to stay. Very friendly staff.

The location was okay and the parking garage was nice. The bed was hard. I was told all the beds are standard….

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Everything was very clean, the property is very well maintained and spacious with several sitting areas in the lobby. Staff at front desk was nice and willing to help different persons whole stay. The food at diner was good. Staff at the bar area /kitchen was not welcoming and service was not great. I felt like I was not welcome to have diner. In the morning at breakfast it was not clear what was included in breakfast and again staff not too welcoming.

The staff was very kind. Unfortunately, the hotel itself had an Oder. The bed was quite uncomfortable. My back hurt the whole trip. My husband had the same problem. The bathroom wasn’t cleaned very well, had long black hairs in the shower and on the toilet seat. They just need to improve their cleaning service & replace their mattresses.

The property was good. Our room had some minor things, like the closet door didn’t stay shut, the showerhead wouldn’t stay up, the beds were very noisey. Everytime you barely moved they squeaked so loud so didn’t get much sleep. Breakfast was buffets that is not included in your stay like some other properties so we did not eat here. The pool was nice, it is an indoor pool. The only issue was there were no towels. Went to the front desk to ask for a few and she asked us if we minded taking more to restock the towels. Which my husband said sure, but still thought that was odd. My only other complaint was we asked for late checkout and she told me they couldn’t do that but then let the person before us do late checkout. Nothing that would make us not stay there again -

The bed was horrible, it was like sleeping on plywood.