Novotel Marrakech Hivernage

Located in a very nice area of Marrakech with plenty to do. The location is very high end and the local square a about 20 min walk away. The only problem is that there are not many food places close to the hotel

Not friendly hotel stayed in other Novotel much better

Lovely hotel friendly staff me and my family enjoyed our stay, close to the medina square, pool area very clean would definitely recommend to family single or couples..would definitely goe back to this hotel again

Beautiful property located just a 15-minute walk from the D'jamma El-Fna markets. Very safe location in the upscale part of Marrakesh. The hotel rooms were well designed and comfortable, but the carpeting and fixtures were very poor (some apppeared to be breaking). The bedding and balcony, however, were very enjoyable. Overall a very nice place to stay while in Marrakesh. I would recommend this property!

It was a pleasant stay overall. The room was large enough, however it hasn't been renovated for a good while - you can see some broken tiles in the shower, dark spots on the carpet. When we got the bed linen changed, the duvet cover had little holes in it and some signs of hard wear... The pool was nice, with almost no people. Wifi is free, not the greatest speed/coverage but enough for social media/emails.

The hotel itself was nice but housekeeping wouldn't restock basics such as tea and coffee or shampoo without you having to ask them twice a day. The room cards never worked so we had to change them every day which was a nuisance. The location is fantastic very close to all the attractions, I would recommend this hotel only for its great location and ease of getting around.

As some of the other reviews said, this hotel did not live up to Novatel standards. Breakfast was disgusting. The room was only ok. Light in the toilet didn't work, tv didn't work, air conditioning didn't work. Staff was rude. Pool is ok but the service at the pool is horrible. Staff doesn't wear uniforms, just there everyday street clothes so sometimes it's hard to tell who is working there. On a positive note, the international worked great which can be rare @ hotels in Marrakech and since I was there on business, this was important to me. The neighborhood is fantastic and the price is right. I would probably stay here again for these reasons.

Check in staff was not welcoming but rest of staff was very friendly over all. Very spacious room, with very good location. The balcony was not child friendly. Even though stayed there for three nights but could not get the Hotel parking slot. comfortable stay comparing to a Riad in down town Madinah. Breakfast was quite bland. ....................................................................................................

Novotel Marrakech does not have the standards of a Novotel brand and is marred by very unprofessional Moroccan attitudes of customer service. Several wall sockets broken in the room and room bulbs fused despite complaints but all in vain. Breakfast service is absolutely pathetic and chaotic with not much choice. Cleaning needs to be a lot more thorough as a few guests we met contracted stomach bug after eating at the hotel. Morocco is a filthy country full of cheats and crooked people.

Best location for Marrakech however whilst the rooms are dated the staff are beyond useless