Novotel Marrakech Hivernage

This Novotel should change its name to Ibis as they share several ressemblances of lack OF confort in the best, tiny bathrooms, dirty cheep carpets, and the terrible smell of mix of cigarettes and something else

Great hotel, lovely staff & location. Stayed for 4 nights while visiting friends, lovely pool area & bar too

This is the 4th time I have stayed at this hotel when visiting Marrakech. Substantial differences from last visit - name change from Ups: 1. Carpet in the room - last time lino Downs- 1. Breakfast is now charged - around 8.50 per person, kids aren't free. Disappointing as free breakfast previously was not amazing but new breakfast has more items but much the same quality. If staying would recommend going to table du marche restaurant in neighbouring hotel for breakfast - cheaper and better quality. 2. Used to have free movies on television - fairly decent selection with quite a few movies to keep the kids entertained. Tried to access the three or four movies available but informed that they were pay per view. Otherwise hotel is much the same - good room sizes, fridge and microwave in room.

1. Staff very rude 2. They charge me for complementary water bottle. 3. They charge me twice for city tax. When I remind them they say sorry. 4. Without bell , or knocking room service wanted to enter my room 5. Food costly and away from city centre or Resturant area.

First time I'm go to Marrakech is lovey place for relax , and hotel same , pool , bar , accommodation, everything is 5 star !! Congratulations for staff and management from hotel ! Kind Regards Paulo

The hotel is a little outside the medina in the new town, but is close enough to walk and felt very safe. The hotel is decent but the beds aren't great and the doors to the shower do not provide full privacy. The staff were extremely friendly but we found it very difficult to get towels for the pool as no one ever seemed to be around.

Nice hotel except the toilet kept running and did not flush. Had to get maintenance 4 times during our 7 night stay. We had twin beds. 1 bed was extremely uncomfortable and one of us ended up sleeping on the sofa. The room layout a bit strange. Toilet was on one end of the room and the shower and bath on the other end.

This site limits how long reviews can be, but some of the problems we encountered: They initially gave us a room with a completely obstructed view of the swimming pool. We had to complain to get them to move us which is not what I'd expect considering we had paid extra for a pool side view. The listing mentioned a Nespresso machine in the room which was not included and after asking, staff still refused to provide one. ​ Staff did not restock toilet paper in the bathrooms around the swimming pool area. You had to bring your own or you'd be out of luck. Staff were allowed to bring friends and family to the swimming pool who then proceeded to play obnoxiously loud music through portable speakers and even after several complaints, staff are hesitant to confront and discourage such behaviour. Hotel staff were also very complacent and said nothing about a woman who was throwing cigarette butts on the floor instead of the ashtray literally next to her in the swimming pool area. She was chain smoking mind you so we're talking more than 10 cigarette butts. ​ Slow service around the swimming pool. Loads of staff members around but they are slow to respond, bring menus, etc. ​ That said, ​I'm positive Novotel will copy paste their bog standard ​response underneath this review and call it a day. ​However, it is up to you fellow holidaymaker to decide whether this description sounds like a four ​star hotel to you and a place where you'd like to spend a few days.

Very nice hotel and good location . I think the down side is the food they serve is terrible and expensive. And air con is not that cold . Other wise all good

Stuff were very friendly and helpful. Pool facilities good for all family and shaded surrounds