Holiday Inn Express Suites Van Buren-Ft Smith Area by IHG

Good

Ive traveled over six thousand miles this trip. Got to say after many hotels. This was the nicest one i've stayed in. Nicely redone, made me and my girlfriend feel like royalty. Stay here you won't regret it.

Check in was easy, same as check out. Good room for sleep. Quiet and I felt safe.

⭐☆☆☆☆ Extremely Disappointed – Unsafe Room Conditions & Poor Management We stayed at Holiday Inn Express Van Buren–Ft Smith Area in July 2025, and it was an incredibly frustrating experience. We booked two rooms, but one had no working air conditioning, with 97° weather outside and even hotter inside, it was completely uninhabitable. We had an infant with us, and when we asked for help at the front desk, we were told no other rooms were available. So, our entire group was forced to squeeze into one room for the night. To make things worse, we checked in just before 2:00 a.m., and housekeeping knocked on our door at 8:15 a.m. because the front desk clerk checked us out 5 minutes after we arrived. The noise woke everyone, including our baby, after a long night of travel. I attempted to resolve this with hotel management. The front desk initially told us the manager would call us, but that call never came. When I called the corporate office myself, the manager argued with me and then hung up. Completely unprofessional. I’ve now had to dispute the charges with my credit card company because the hotel charged me for both rooms, including the one we could not use. Based on the poor service, unsafe conditions, and total lack of follow-up, I would not have anyone stay here! I expected better from Holiday Inn Express and IHG. I do not recommend this location.

Clean and quiet

The room was spacious and everything was very clean. Check-in was super quick.

The sheets are thread bare and had a horrible brown stain on it. It was clear the comforter had not been washed in months. There was hair in the bathroom and pee stains on the toliet. We were close to the elevator and didnt get much sleep.

It was very clean, and the rooms are huge!

Nice HIE! Always know what to expect. My go to for lodging.

The front-desk staff are totally incompetent. I had an issue with my stay. She could not answer my questions. She said I would have to talk to the GM. I called back. She connected me to the GM, Conner. Conner by the way, according to the IGH representative, is not the GM. He is the rudest hotel employee I have ever encountered. I have stayed at that hotel multiple times. NEVER AGAIN.