Hotel Playa la Media Luna, Isla Mujeres

The location was beautiful. However the hotel needs to up it’s game to match the setting

Room was worn with peeling paint. Service was rude most times and the staff lied about availability when I requested a room change based on noise level of the HVAC system immediately outside the door (room 10). Lack of introduction to property and its few amenities. Unwillingness to hold luggage in a secure location. Sargassum built up (not their fault) but no attempt by staff to create a bath to the sea, which honestly would have taken 10 minutes.

Great place

They offered a shuttle van $65 US airport to ferry seemed like a lot but 4 people and luggage needed a van So after I get home they send me $120 bill instead of $65 I tell them people don't like hotels that steal So new email wants $65 but now I have to wait for bank statements to make sure they aren't double or triple billing me

Location is great, hôtel is simple but perfectly comfortable and provides great price/value ratio. Rooms with view on the ocean with small terrace are the best, of course, and really worth it!

Small cafeteria and pool bar could probably offer more and better items... but restaurants, small shops and street food are really close by (300-500ft?), so you're ok.

Beautiful pool and beach. Perfect location! Staff is very helpful and accommodating.

N/A

Location is great. Close to all the restaurants, bars and shops, and the main sandy beach. But also quietly tucked away. The rooms are spacious and clean, aircon is great. Our room had a small pool outside it which was an added bonus for our kids!

It didn’t have anywhere to buy drinks/snacks/coffee etc. By no means a dealbreaker but the pool view is nice, to sit with a drink would have been lovely!

The hotel was clean, it is close to Playa Norte and the pool area is a nice, chill place.

The furniture is quite old for a 4 star hotel, English language is not very good understood and nobody takes care of the beach. Its a shame they dont provide breakfast.

Booked hotel while on Isla Mujeres for a sport fishing trip (sail fishing with KEEN-M). They did a great job and made sure we got to every leg of the trip! Highly recommend.

Great location. Pool area is appointed well with chairs and shade. Staff was friendly and helpful.

Noise coming from an adjacent property late in the evening. Not within the control of this property.

Lovely location and hotel. From our balcony we could see the sunrise/sunset over the ocean. The pool area and little beach are a relaxing spot to hang out. The hotel was quiet and convenient.

Some of the front desk staff didn't speak much English, but we got by. The floor in our room had a mildly oily coating on it for some reason, which was somewhat unpleasant. Also just FYI, the beach here isn't for swimming - more for views or dipping your feet.

Bra beliggenhet i rolig område, egne solstoler, bra pool