Holiday Inn Express Hotel & Suites Waller by IHG

breakfast late and put up early, check out is 11 and at 11:01 they beating on your door. Along with while cleaning up to 11 they are banging on walls and slamming doors. Not a customer friendly place 😒

The rod for the shower curtain was sagging badly and the curtain wouldn't stay put. I also noticed some areas of the carpet that needed some repairs. The room looked worn.

Staff was nice

Not enough restaurants to choose from

I recently stayed at this hotel, and while the location was extremely convenient (just four minutes from my event), the overall experience was underwhelming for the price. The check-in process was smooth and efficient, which I appreciated. However, the hallways on the second floor had a strong, distinctive odor that was hard to ignore, and unfortunately, my room had a similar issue. It smelled musty, almost like there was mold in the walls. The shower water never got very hot, the pressure was low, and the temperature didn't stay warm for long. Additionally, despite setting the air conditioner to a low temperature and high fan speed, the room remained humid, making it uncomfortable. If someone chooses to stay here, I'd recommend bringing an air purifier or something to help with the air quality. I haven't stayed at other hotels in Waller, so I can't compare, but if I revisit the area, I will likely opt to drive a little farther for better accommodation. Overall, I'd rate this hotel 2 to 3 stars.

Friendly staff

We had reservations but the man at the front desk had us and our friends who also had reservations waiting for 20-30 minutes. When we finally got irritated we were being ignored he stated he had more important things to do than check us in. The elevator was broke and there were teenagers running around well after quiet hours and nothing was being done. When checking out I walked up to the desk for them to look irritated that I was there and the breakfast that they advertised was “not available” that day. When we asked to speak to a manager since we were irritated we were told to call customer service but the number he gave us was a disconnected number. The room was very clean though!