Holiday Inn Express & Suites Richfield by IHG

Very clean. Off the freeway - so easy access. It was a travel night stop - we enjoyed the cleanliness.

it met our needs

Our stay was excellent. It is convenient, quiet, clean, great staff, great breakfast and a comfortable room. We will definitely stay here again!

All good

Nothing

Great place. Very clean. Nice, well kept

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Like the clean no bed bugs in our room. Breakfast was nice too.

For one night it's a bit more money then all others around with the same great reviews.

Staff very helpful

I don't like writing negative reviews but we were disappointed in this property because of the way a situation was handled. There was a horrible grinding sound and vibration from the floor below us. After a couple of hours of listening to this intermittent rumbling and vibration (late afternoon), I reached out to the front desk and a fellow (Mateo) told me he would look into it. He never got back to me. By 930 pm, the noise had not diminished so I went to the front desk. On my way I noted that we were indeed above the laundry room used by hotel staff for their linens. I spoke to the desk clerk (Julee) who was rather abrupt with me. I explained that I had already complained about the noise. Julee's reply was that the hotel was sold out and if I had a problem I could speak to the manager the next morning and ask for more points. She told me the noise would end at 10 pm which it did. I don't care about the points. I wanted some sleep. I would definitely avoid room 220.

Facility feels clean and updated. Breakfast was a good selection.

Seemed a little expensive for the location I was staying