Holiday Inn Express Hotel & Suites East Lansing by IHG

I was not happy waking up at 6 because of the brightness in the room. The blinds were a thin see through mesh curtain. The sun came in the room at around 6:15 and that’s when I was fully awake up and could not fall back to sleep. I did not get rest because of this. Very disappointed.

Hotel was quiet and in the right location for why we were traveling. Had a first floor room. Some issues-black out shade was broken and could not roll up, but in a way was a good thing- huge ground light on all night outside of our room. Poor water pressure in shower, and had to leave the water on hot in shower for 10 min before it would get close to warm. Never did get hot This was 11pm at night.

We stayed at this hotel for 4 nights with family. Overall, the stay was decent—clean rooms, friendly staff, and a convenient location. However, the breakfast experience was a big letdown. They recently installed an automated pancake machine, and unfortunately, the pancakes tasted like plastic—completely inedible. The overall breakfast options were very limited and of noticeably low quality. For a hotel catering to families and longer stays, we expected better variety and fresher options. It’s a shame because everything else about the stay was pleasant, but breakfast definitely needs a serious upgrade. If you’re planning to stay here, you might want to make alternate breakfast plans.

Good to stay

Siempre me he hospedado en esta cadena de hotel cuando tengo necesidad de hacer viajes rápidos a otros estados y hasta ahora había tenido excelentes experiencias pero en esta ocasión he quedado muy decepcionada. Es cierto que llegamos antes del horario de check in y nos dijeron que la habitación no estaba lista que la estaban limpiando en ese momento, pero a pesar de que explicamos que estábamos llegando de un viaje muy largo desde otro estado y que estábamos con un bebé pequeño, no se nos ofreció ninguna otra opción para poder esperar más cómodos, o para ducharnos, o siquiera para desayunar porque era temprano. Luego de 4 largas horas nos dieron la habitación, supuestamente recién limpiada, pero las imágenes hablan por si solas, habían telas de araña en las lamparas, el tv no se conectó nunca al Internet, la puerta del cuarto no cerraba de manera correcta y la puerta del baño no le funcionaba el seguro. Estábamos tan cansados que no dijimos nada (solo queríamos descansar un poco) pues teníamos que en la madrugada continuar viaje. Pero quedamos muy decepcionados.

Great breakfast, spacious room.

Hallway noise during the night kept me awake.

The beds were comfortable and clean

Desk clerks were rude. Not helpful or understanding. Hotel design was dumb. Why put a handicap room on the second floor when a person in a wheelchair can't get out in case of a fire. Tried explaining to clerk and all she kept saying was there's an elevator. Make sure if you book for a person in wheelchair yo specify you need first floor

BEDBUGS!!! Had to switch rooms at 1:30am because there were bedbugs in the bed!! Disgusting! Originally planned to stay for 2 nights, but after switching rooms, then the fire alarm going off at 7am, got no sleep, decided to check out and find other accommodations…received the worst customer service from the front desk clerk, not only when checking out but also at check in! He made sure to let me know I’d be charged for both nights…I protested saying I’d like to talk to the manager about being reimbursed for the inconveniences the night before, he said multiple times that there was NOTHING he could do and his manager left at 3…he wouldn’t call his manager, literally said “not sure what you want me to do”…I was beyond frustrated! I will NEVER stay at this location again! Told the next guy in line to make sure he checks his room for bedbugs and left!! Worst customer service I’ve ever experienced!!!