Embassy Suites Atlanta - Kennesaw Town Center

Staff

No Ac in room and the phones didn’t work.

Clean nice location

Wanted to charge for parking in handicap spot

Excellent Customer Service the entire stay

Other than the fact that Saturday night, the people in the room next-door to us were smoking weed, and our room was filled with smoke and the smell of weed when we returned that evening and went downstairs and told the front desk clerk, and asked to be moved to another room and he said that they did not have any other rooms available so I asked to be recompensated for the room Saturday night because I have a 10-year-old that had to sleep in the room filled with marijuana smoke. An hour and a half later he called up to the room, saying that he would have a cancellation. It was after midnight and I was not moving my daughter because she was already sleeping so was my fiancé. he said that he would note the account and when I went to check out, I see that he had not re-compensated me for the room Saturday night nor did the next day staff know anything about it. And when I told the general manager about it she said that she would do an investigation. She is a very thorough lady and very thorough when it comes to the hotel. We stay there often and she always makes it a pleasant experience. But with that being said, I don’t think that I will be staying there again. I have been staying there for 15 years at least going back-and-forth to Atlanta Georgia to visit my family and we always stay at the Embassy suites but not anymore.

It was nice and clean love my stay there

Thanks