Embassy Suites Atlanta - Kennesaw Town Center

The toilet in our bathroom was continuously running, and water had accumulated across the bathroom floor. I immediately contacted the front desk to report the issue. I was informed that maintenance would be sent to repair the toilet; however, no offer was made to relocate us to another room despite the unsafe and inconvenient conditions. It was not until I went down to the front desk in person and spoke with staff that arrangements were made to move us to a different room... Additionally, I was advised by hotel staff to pay for parking using the QR code provided by the hotel. I followed those instructions and paid for parking; however, when I attempted to park, the hotel parking lot was completely full due to the number of vehicles present. As a result, I was forced to park across the street and was unable to utilize the parking for which I had paid. I asked the front desk if the parking charge could be canceled or refunded since I was unable to use the hotel parking lot. The front desk clerk informed me that the charge could not be canceled and stated that the hotel owner owned all of the surrounding parking lots. However, that explanation did not address my concern. My issue was not who owned the surrounding lots, but rather that I paid for parking at the hotel and was unable to use the hotel parking facilities due to a lack of available spaces. I do not believe it is reasonable to charge guests for parking that they were unable to utilize. Upon checking out, I returned my room key to the front desk. The clerk simply took the key and did not ask about my stay, whether any issues had occurred, or if there was anything they could do to improve my experience. Given the problems I encountered during my stay, this was another missed opportunity for the hotel to address guest concerns and demonstrate a commitment to customer service.

Clean nice location

Wanted to charge for parking in handicap spot

Staff

No Ac in room and the phones didn’t work.

Excellent Customer Service the entire stay

Other than the fact that Saturday night, the people in the room next-door to us were smoking weed, and our room was filled with smoke and the smell of weed when we returned that evening and went downstairs and told the front desk clerk, and asked to be moved to another room and he said that they did not have any other rooms available so I asked to be recompensated for the room Saturday night because I have a 10-year-old that had to sleep in the room filled with marijuana smoke. An hour and a half later he called up to the room, saying that he would have a cancellation. It was after midnight and I was not moving my daughter because she was already sleeping so was my fiancé. he said that he would note the account and when I went to check out, I see that he had not re-compensated me for the room Saturday night nor did the next day staff know anything about it. And when I told the general manager about it she said that she would do an investigation. She is a very thorough lady and very thorough when it comes to the hotel. We stay there often and she always makes it a pleasant experience. But with that being said, I don’t think that I will be staying there again. I have been staying there for 15 years at least going back-and-forth to Atlanta Georgia to visit my family and we always stay at the Embassy suites but not anymore.

It was nice and clean love my stay there

Thanks