Candlewood Suites Harrisburg I-81 Hershey Area by IHG

Regular

El cuarto que me asignaron tenía un fuerte olor a humedad el baño olía mal

Nothing great but it was fine

They checked someone else into my room that I prepaid and checked me into so Done else’s room and charged me a second time. We had the same last name but I caught it at check in. I was assured 2 times day of check in and at check out i was only charged once. They gave me a receipt with that guests info and i assume my info to him. If that wasn’t bad enough, 2 calls to the property and i was ignored. Still have no refund

Just like several other recent 1 star reviews, I was given a room that wasn't properly cleaned. I gave management two opportunities to make things right. On day 2 they assured me that the room would receive a full cleaning - didn't happen. On day 3, same assurance - floors recieved a dirty mopping and trash was emptied. What was my specific and detailed complaint? Shower curtain was giving off a horrible piss smell, dirty towel hanging over the shower curtain, clearly the shower wasn't cleaned at all. The coffee pot and every other appliance had clear signs of filth. The GM and housekeeping are gone by noon so the clerk at the front desk has to deal with all of the dissatisfied guests. As a government employee traveling on official business, I will be recommending this property be removed from the approved list of accommodations.

Everything was beyond horrible, checked in and was given a defective key upstairs and downstairs and back up with luggage... Room was unclean. Bugs and hair in bed.bathtub moldy and dirty. Front desk came up and have be new sheets and blanket. I was so freaked out I couldn't sleep. Didn't shower either.