Aloft by Marriott Birmingham Soho Square

There were unfortunately a lot of issues during my stay; thankfully Caleb at the front-desk was very helpful and was able to resolve most of the issues, but given below is what I encountered. If you ask me, I would never stay at your hotel again - the only thing working in your favor according to me is a great location, but sadly nothing else! I understand your hotel is old, but certainly expect any hotel toilets to be clean - I checked 3 rooms and all of the toilet bowls had big stains inside as if somebody had not flushed properly! Your old ACs make a lot of sound - again have been in several old hotels, but never faced any issue there. You leave kid-sized bath towels in the room which was very surprising! There is no phone in the room which is ridiculous - if you had a problem or wanted something, you have to go all the way to front-desk The office chairs have stains on them, really bad! The warm water takes 2-3 minutes to come, which again though an older property does not mean that we should face such basic issues! PM

Nothing

Everything. They also held my deposit for over a month and charged me twice for the room I had to call multiple times to get a refund. Management was unprofessional

The staff was very pleasant and friendly.

Our AC didn’t work and we had no hot water.

Breakfast was muffins in a box and orange juice or water to drink. If you has any other breakfast, you had to buy it

The location was great

The toilet in our room ran all night long. Our window shade was broken so the light from the outside glared inside.

Great staff and location with great places to eat and shop near by.

Bed was uncomfortable and pillows were flat

Location

Problems with water temperature. Had to move rooms 2 times