Zinema7

Good location - 20 minutes walk to centre or easy buses with stops right outside. Nice people, great room, great breakfast.

I stayed at Hotel Zinema7 with a group of friends, and we loved it. It’s outside the old town but there are some nice restaurants and cafés nearby. It’s about a 20 minute walk into the old town, or a very easy busy journey (the buses stop in the main road outside the hotel and we relied on Google maps). I had a lovely spacious room. The window was small, but it was fine. We had a drink in the hotel bar and although we didn’t eat at the hotel, the food looked good. Members of the group had minor problems which were sorted out efficiently and courteously. I would recommend this hotel and would stay again.

We loved it! So nice people. Many cafees and bars around. We rented bikes near by. Excellent choise.

Do not stay at this hotel.. Where do we even start. it's located far from everything and there is no restaurants or coffee shops near by. (30 minute walk to old Town)..The air-conditioned also does not work . We called the front desk several times and they said they would fix it . It would stay on for a few minutes then shut off. it was unbearable to sleep at night (and this was in April) Also, we did try to open the windown but there was several pigions on the window sil trying to come into the room.. So sleeping with the window open was not as option.. Also, we were staying for 2 nights. on the second night we thought about extending it due do friends coming into town and we did not want to move. ( which looking back we should have) . We were quoted the same price for the third night as for the first 2 nights. As we said we would need to see if we could cancel our current reservations at a city near by.. We cancel came down to the receptionist to book and now we were told that it was double what they had quoted us. As it was late and we had dinner plans and now having canceled our current reservations. we did not have time to pack up and leave. The next day we were told that the receptions was on training and misquoted us and there was nothing that could be done. One of the worse experiences we ever had. Do not stay here!!

We had a pleasant stay: the hotel was in a good location, a pleasant walk away from the old town. Overall we felt that the level of service provided by the hotel does not match the 4-stars rating: cleanliness was 4.5/5, we expected more thoroughness. Amenities in the room were fairly poor. Also the the TV was unusable except for using DVDs, and the DVD selection was pretty poor as well: we got two movies but didn’t watch either of them as they were not what we expected (different movie with same title as a more popular version, or did not have the subtitles/language combo we wanted).

Hotel Zinema 7 has a good location not far from the old part of the city or La Concha Beach. Around 15 minutes walking. It is a modern hotel with all the services needed available and a good service. It is clean and quiet, the staff from the Hotel is helpful when asked for information. The rooms are spacious with good views of the avenue and comfortable. They have even a service of lending movies to watch on a DVD in the room, and a saloon library about cinema by the hall. It is interesting that every room is dedicated to an actor and that with the library and Alfred Hitchcock sitting in the entrance gives an ambient of how San Sebastian values the cinema festival. This is my second time in the Zinema 7 Hotel and I would definitely recommend it to everybody.

Clean, professional, great breakfast and we loved the bar! Really great stay. I would go back and recommend to anyone.

We loved the family rooms at Hotel Zinema7. Check-in was a breeze, and the parking garage was very convenient. The staff are very helpful and friendly.

I am writing to share my feedback regarding our recent stay at your hotel. While some aspects met expectations, the overall experience was disappointing and does not align with what I would expect from a four-star property. The hotel itself is acceptable, but certainly not a “wow” experience. In my view, it reflects more a three-star standard compared to international benchmarks. The location is reasonable, with approximately 15 minutes to the bus terminal and around 25 minutes to the old town. We cannot comment on the breakfast, as we chose to go out instead. There are several very good coffee places nearby, such as Simona or Oldtown Coffee, both within a 15-minute walking distance. The main issue, however, occurred during checkout. When we asked to store our luggage, the front desk staff did not provide any form of receipt or proof that our luggage had been accepted (for example, a tag or paper with a luggage number). My partner politely suggested that this would be a good practice to implement in the future, based on professional experience within hotel operations. Unfortunately, the reaction from the front desk staff was unprofessional. Their voices were raised, and they referred abruptly to company policy instead of addressing the concern in a calm and service-oriented manner. This interaction left us with a very negative final impression of the hotel. Due to this experience, I will be reducing my TripAdvisor rating from three stars to two stars, and I can also state clearly that we would not choose to stay at your hotel again in the future. I am sharing this feedback in the hope that it will be taken seriously and used to improve guest experience, particularly in terms of staff training and customer interaction.

Loved the theme of this hotel. Rooms are done very well. Hotel is clean and staff are very friendly. Breakfast was delicious. I would highly recommend this hotel when visiting San Sebastian.