Decameron Los Cocos Guayabitos, Ramada All-Inclusive Resort

The staff was excellent. They worked tirelessly. The dining staff were literally running at times. New staff was being trained.

To begin with, no one from the hotel ever responded to any of the messages I sent through Booking.com. Especially after the hurricane/tropical storm just a few weeks before arrival. It was next to impossible to find front desk staff that spoke English well enough to help us with simple questions (eg. Can we still use facilities after check out/while waiting for airport transfer). After shift change in the late afternoon, English speakers were gone. The hotel is "tired". Beds are new and great; furniture not as much. Doors don't close well, etc. Towels are fraying. The elevator is building 1 was scary. Would the doors open again? * We did see painters doing touch ups on the building exterior. Food was mediocre. Seldom hot; usually warm/cool. We settled on omelets and fruit/yogurt/salads as most reliable food choices. It appears as if there is not enough money being put into maintaining the infrastructure. We understand how Covid has affected everyone. The hotel is obviously hiring new staff. And, as mentioned earlier, the staff is giving 150% . But based on our visit this past week, I do not think we would come back to Los Cocos.

So disappointing. This is our third time here and unfortunately will be our last. It was loud all the time. No quiet area to be found. The rooms were dirty. Hardly could get a towel restocked. Beds were like sleeping on the floor. A/c stopped working. Elevator broke numerous times. Food was the same everyday. Beach chairs were hard to find and always dirty. The only pro If you are still with me is the city itself and the people that live in it. The excursions away from the hotel are amazing. We love rincon de guayabitos but we will not be back. We will pay the extra money to stay in sayulita or punta de Meta. Don’t waste your money on the Decameron chain. Terrible.

Nothing

They didn't have spa open. They advertised 3 restaurants they only opened 1 the buffet one but they didn't have a good variety of food. They charged us more than it was supposed.

Good Poor and property need to improve

Pretty disappointed after being there on 4 different occasions and bringing at least 9 other guests with us we won’t recommend. Pool bar was closed multiple days, and pool was green for 2 days. Steakhouse restaurant was not open every night for reservations. When rooms were cleaned no toilet paper was left and there was no wash clothes. The floor was often not swept or washed. The all inclusive restaurant was lacking variety of food. Previously the food provided offered a larger variety and quality. We love this area but unfortunately after our 4th visit we may not stay here again.

The staff were excellent. Location is great. Food was pretty good for an all inclusive. They did not make good margaritas which was disappointing. The beach was crowded and the music loud even at night. Make sure your room is away from the bar area.

We had a difficult time at check in as we walked up several flights of stairs to get to our room to find out we didn't get the king bed we requested, but 2 small doubles. My husband went to change rooms and they put us on the main floor when we paid for an upgrade for an ocean view room, so back he went to change the room again. There are no king beds in the category we booked even though they say there is. There are not enough loungers at the beach and they are the hard plastic ones which are not comfortable at all. We were supposed to have reservartions for a la carte dining both nights, however, there was no a la carte open the first night. I was supposed to have received a birthday cake, but never received it. You cannot get a mojito at any of the bars and the mixed drinks are so sweet you can't even drink them. The pillows on the bed were too hard and too big to sleep comfortably. The staff were attentive and friendly, but we would not return as there are just too many negatives.

Nice room and the beach