Holiday Inn Express Hotel & Suites Norfolk Airport by IHG

Quiet

Check in was easy and fast with Jamel at the front desk. Jamel has the perfect personality for his job and his customer service was exceptional. He is knowledgeable about the area and gave us great recommendations. Carrie is another front desk clerk. I had birthday cards to mail but realized I had forgotten my stamps at home. I appreciate her kindness in sharing her stamps with me. Thank you Carrie! The lobby was nicely maintained. It was clean, bright and inviting. The continental breakfast was good and it had a nice variety. The room was actually 2 rooms, with both a bedroom and a separate sitting/ work area in the front which had a couch and good sized chair as well as a desk. Both rooms had large screen TVs. The bathroom was clean with a large shower. There was an issue with the toilet continuously running but Jamel came to the room right away and got it fixed. The HVAC worked well and was very quiet. The hallway was quiet. We were close to the elevator but we didn't hear it in our room. Walking distance to many restaurants, both national chain and local independents. Thankfully we were driving this time because there's no shuttle service provided to the cruise port. We would definitely stay here again if we're ever in area.

Friendly staff

Cover smelled sour

Staff very welcoming and helpful

The sofa bed didn't have the needed bedding when called down to front desk was told would have to come down to front desk to get couldn't be brought to us and when we went to pick up was told they didn't have any blankets only sheets. I paid for the suite for the sole purpose of having the third bed so was very disappointed

Met my needs for the occasion

N/A

The staff was amazing! The front desk clerk Erick was phenomenal. He went out if his way to make the stay great for everyone! I would recommend and definitely stay again. Also, the beds were heavenly.

Our stay wasn't long enough! I was a bit sad the pancake machine was out of service though.

The staff was friendly, the room was clean and spacious, and the location was great! We also spent a good amount of time in the pool.

Nothing! We would definitely stay again.