Holiday Inn Express Houston-Alvin by IHG

The staff were rude during check in and even when we went to ask general questions during random times throughout the day. The pool didn’t work and I advised the website did not state the pool was not working, they quickly said with attitude it was not their fault since we booked through Expedia and they never update their website with any information. We were told of this information after checking in so we could not change our minds of cancelling and looking elsewhere. They advised the next day the pool was going to be fixed and it never was. I believe the manager stated they will clean whatever is in the pool so guests can get in but the pumps will not be on since they do not work (which meant we will be swimming in dirty water). The breakfast was alright, the pancake machine was also not working. The restroom looked like it had mold on the ceiling with the black specks and the bathroom sinks had black between where the sink met with the counter which also looked like mold. Beds looked clean as well as the rest of the room. The tubs have no sort of lining in them which were super slippery and slipped while getting in and during my shower. We bought the insurance in case anything were to happen, if it was not met up to our standards or cancelling last minute and they had no information and said we could not get refunded. Overall their information was a mess and we still stayed but kept to ourselves for four days.

Very good

Very good

Wonderful stay! The hotel was clean and comfortable. Breakfast was hot & fresh. Check in was easy and smooth :) Excellent service

The hotel itself was clean, comfortable, and well-maintained, but it was Alexus’s outstanding customer service that really made my stay memorable. Thank you for making me feel so at home—I’ll definitely be returning and recommending this hotel to others!

The staff were great, and the hotel was clean there was limited space in the fitness center and the elevator needs some updates.

The breakfast was not good at all, and we found a huge spider in our room.

Our room was spacious and clean. The breakfast, however, was bland. The eggs had no real flavor to them and were cold as were the breakfast meats. The coffee was not hot but just warm.