Aloft by Marriott San Antonio Airport

Would not recommend staying here. It is in a good location but woke up to bed bug bites and a bug in my bed. Cannot believe I could not get clean sheets.

The central location was good.

Our room wasn’t clean & the shower had no hot water. While we were at the front desk asking ti be moved to another room, a guest came to tell them the handle to the shower came off in his hand. Our second room was better, but this location is in disrepair. Would not recommend.

Got to the location after driving 3 hours and was told our reservation was canceled

Good

The warm water little difficult

The front desk staff is great, Cheyenne and Javiar that work in evenings and nights are exceptionally awesome front desk staff. Bar staff is exceptional. We like that they have security on grounds.

The overall management of this property is not good at all! No maintenance, over worked staff, non working equipment and communication. It's like they abandoned this hotel and it's staff. Staff are great. It's the company or management that has seemed to just not care. It was my birthday. I tried to make the best of it. Property needs an overhaul to run smoothly and it would be a great place. Great location... However....Get it together Aloft.

The location, the rooms, and facilities.

The room did not have a do not disturb sign, so while we were gone house keeping came in to clean. They happen to have grabbed one of our bags with unopen items just bought from the store and mistakened it for trash, which we found out when coming back and preparing for check out the next morning. The front desk took the time to search the trash but they stated they were unable to find anything which we find very odd. We were told "sorry" and that was all, we were expecting to be compensated for the mistake but now are out that money and necessities..

I did not have breakfast.