The Cabbana Resort & Spa

great staff and amazing ambience..superb

Staff need more training. How to welcome guest anytime of the day

Terrible rooms

Friendly staff and great service

Staff really help full and nice . Went beyond to help me in my stay .

Not much a bit shabby, smelly rooms air conditioner even off feels cold in rooms Indian food good remainder not appealing

Stayed for 9 days in this Beautiful hotel but a few areas need to be improved like Electric sockets in the gym! hair salon /spa generally needs a revamp. Communication is very bad about when staff are available for facials or massage. It is not 5* by European standards but 3/4* . Pool area is lovely but occasionally I spotted litter. Communication at breakfast/restaurant needs to improve due to lack of understanding when requests are made. Rooms are good size and housekeeping very good. The staff try very hard to please but sadly can't always deliver simple requests so guests need a lot of patience.

It was very good staff was above and beyond.

Building structure was good.... poor staff at reception Didn’t asked any ID

Should start off by noting that we are NRIs from the US - that way those reading this are familiar with our baseline. Pros: Very Friendly (Bilingual) Staff Clean Lobby Smooth Check-in Process Location (it's the only decent hotel near Phagwara, but definitely not 5-star by our standards.) AC and Hot Water (that work) Beautiful Grounds Good Food (not Great, but definitely better than I expected.) Cons: Rooms are dated such that bathrooms ge rusted pipes, broken marble in some places and faucets as well.) Poor lighting in rooms (more of a concern for women wanting to do their makeup.) TV does not have many English channels Shower has a minimal threshold so water gets out onto the floor. The LIGHTING SYSTEM - omG. It is operated via a small box on the nightstand and half the buttons don't work so you end up switching all the lights off or on - no in-between. The smell - thought not particularly a bad smell, you do still smell that "moldy" / dusty smell of "India" even in your room. Breakfast Buffet - decent quality but poor variety (mostly Indian - was expecting more continental food.) Overall, a 3/5 by our standards.