Andaz Napa, By Hyatt

Very pleasant stay - the hotel room was nice and clean. We enjoyed sitting in the lobby to have our welcome wine. It was a short walk from everything we wanted to do.

The rooms are dated and run down. The furniture was cheap and damaged. The bathroom smelled of mildew. We will not be back.

The stay at Andaz Napa was exceptional. The rooms were spacious and clean and the location was perfect with a view overlooking Napa. The staff were all wonderful, expecially the manager, who made sure our stay was extra special for our anniversary. Parking was easy behind the hotel if you did not want to valet. I will definately stay here again! The only minor complaint was noise from the bar/tasting room across the street. But it didn't last very long.

Great location in the heart of downtown Napa. Many restaurants, wine cellars, coffee shops, shopping, and antique shops are within a 10 minute walk. Appreciated the welcome wine tasting upon arrival. There is also free self-parking in a garage that's just around the corner from the hotel. Our main visit was to see a concert at the Uptown Theater on 3rd street which was just a 5 minute walk from the hotel. My only complaint was that the water in the shower and bathtub was confusing to adjust the temperature of the water and it's actually the opposite direction than what the faucet says. I would definitely stay here again if I were to see another show at the Uptown.

Overall the staff is enthusiastic and very responsible. However, the housekeeping is disaster. The broken glasses in the room which cut my foot. The Staff call the EMS very quick, but the rest of my schedule is ruined.

Excellent day. The staff was kind and attentive. We were upgraded to a junior suite with a small balcony. This is in an excellent with shops, restaurants within steps outside the hotel. Parking was complementary and just behind the building. Despite being in the downtown area, noise was an issue. We’re definitely coming back.

Not well maintained for a “high end” hotel. Stained walls and lap shade, ripped curtain, cabinet door falling off hinge, floor boards separating, lamp shade in bathroom falling apart, the bed frame sounded like it was going to fall apart just from sitting down on it, elevator mirror broken. Positives: free wine pour upon check in and location. Expected more from $500/night.

Everything is OK, not good. The staff is very nice

The room is old and poor for the price I paid ($600 night)