Hampton Inn Richmond - Airport

You advertised free parking but the hotel charges you for it

Clean property

Pool wasn't clean and smelled funny according to my daughter. A/C was arctic blast or tropical and very noisy when the condenser kicked in. Breakfast sucked, limited and the only egg offering had green pepper in it. We stayed one night out of five and still don't have a credit for the 4 nights we didn't stay. And being close to the airport we got to count the number of flights.

The problem for us was the shuttle service- 40 minutes from the airport to the hotel and after waiting an hour to try to get back to the airport we called uber. Not reliable if you need to catch a flight!

Very nice property. Seems new. The area feels safe. I would give this a solid 4 except for the staff, the lady at the desk was not friendly or welcoming at all. We had to wait at least 5-minutes before she showed up to greet us. She got the job done but definitely needs some work on her people skills.

Literally was never anyone at the desk at any point and time. The staff seems practically brain dead.

We picked this hotel for the 24 hr airport shuttle service. We called ahead to give them a heads up and they told us to call when we arrived and they would send a shuttle… this was NOT false. No shuttle between 12-4am then they told us 24 hr service is not true… needs to be updated on website!!

For being close to the airport and interstate, our room was quiet. The air conditioning seemed to be dated, and we needed to keep it on the lowest setting to be comfortable.

I loved the location of the property. I had a view of the lake. The room was very clean and spacious. Staff was knowledgeable and I have no complaints. Definitely would recommend.