Hampton Inn & Suites Buffalo

Bathroom floor tiles had multiple cracks, could easily cut your foot on them. The carpet in the room felt moist. A paved drive leading to the hotel would have been nice, so you don't have to drive through a rutted, gravel drive. This hotel is not worth the $155 we paid.

Nice and clean!

Quick access from the interstate and local highways, a little hard to find the access entrance (shared with Sonic drive-thru,) but there was plenty of available parking and its situated far enough above the highway & interstate so it's not too loud or dirty. Restaurants,convenience, and fast food options are within walking distance. Staff was knowledgeable and friendly enough, the included breakfast is better than average. Fitness & business rooms are in good shape but could use a little more TLC from the cleaning staff (the fitness room's remote was sitting in a puddle of something,) the pool itself looks clean enough but all the pool room/pool bathroom furniture and fixtures including water fountain discourage use due to rust build-up and subsequent damage. My (king) room was very generously sized with lots of seating options, the bed comfortable with well placed power options, the bathroom was well-maintained and appointed, the air-conditioning worked beautifully. The fridge was unplugged for some reason. I had specified hypo-allergenic bedding at booking but was given all down pillows and had to make more calls to replace (some not all of) them than I would have preferred but it did get sorted eventually. Overall a comfortable stay with sufficient amenities for the cost, the to-go snack bags are a really nice touch for this interstate-located location. I would stay there again.

Location

Smaller rooms

Staffing

The bed was horrible. The pillows were flat . I expected more for the price. The staff were kind and the grounds were clean. You can get the same quality for cheaper in the area.

Front desk representative could have been friendlier, maybe a bad day for her though. Housekeeping was friendly and did a great job. Bathroom tub leaked and caused the floor in the bathroom to stay wet and slick, it really should be repaired before someone gets injured from a fall