Hampton Inn & Suites Buffalo

The room was clean. The breakfast was great and Fit my schedule.

I can’t think of much of any negative. Maybe a Small cafe for dinner options

Location. Room was clean. Bed was comfortable.

No complaints.

No sheets and pullows for pullout bed.

It was clean

Sheets did not fit the bed. Fitted sheet kept coming off. There was blood stain on the curtain. The headboard was not connected to the wall was crocked & moved. The breakfast did not include hot food. This was Sunday Thanksgiving day weekend ... thought they would have had a hot breakfast available. My husband is allergic to gluten so all the breakfast items he could not eat. The only item available was the yogurt for him. We paid a more $ for the suite, but we cannot get a decent breakfast. That is sad. We will be looking for another hotel in the area. We travel from Houston to visit family in the area 3-4 times a year & stay over night in a hotel.

The breakfast was good, and the staff was pleasant and helpful. The bed was comfortable.

Where to start. This was a stay at a Hampton Inn, a Hilton brand. I paid $218 to stay one night (presumably the rate was high because it was a Friday night), and I simply expected more than I got for my money. There was mildew built up under the soap dish in the shower, dust built up in the corners of the towel shelf, stains on the walls, a weird corrosion built up on the bases of the lamps, torn lampshades, and food on the inside top of the microwave. And who puts a coffee maker IN the bathroom, next to the shower? All in all, this property fell short of my expectations.

Room was disgusting: mold in shower, caulking needed replacing, slap stick property improvement in the shower with plastic shower surround on top of old tile, cockroach in room, and stains on the walls. When talking to the front desk excuses we’re made for every person why the condition was the way it was. No accountability or ownership. Even said she knew a dog had been in there and destroyed the carpet/room as well.

The staff was excellent, Michelle at the front desk was very helpful thru out our stay. She went over and above! Debbie at the dining area was very helpful and was exceptionally nice. Over all great trip, the only thing I didn't like was the mattress on the bed, it was very soft.

Very nice place to stay, clean and lot of space in the room. Very nice staff also and great breakfast.

The front desk staff were very friendly and addressed our issue (room not made up/ready when we checked in) quickly.

The hotel is starting to look a little run down. There's mold in the washroom tub, the curtains were torn and it generally looks like its time for a refresh.