Holiday Inn Express Hotel & Suites West Coxsackie by IHG

SAFE AND SECURE, SITUATED IN ISOLATED AREA BUT PROVIDES A SATISFACTORY PLACE ALONG A MAJOR HIGH WAY, PROVIDED A GOOD BREAKFAST THANK YOU

Room was clean, breakfast was great

Nice breakfast every day. Clean rooms. Pool/hot tub area not super clean. Most staff very nice; one front desk lady not

Nice staff. Enjoyed the free breakfast and late checkout :) Hot tub too

Great

My experience way less than stellar. Upon check in I was told that rooms were assigned to people checking in that day early in the morning and as the rooms became ready that were waiting would be allowed into rooms based upon their room assignment from early that morning I was one of the last people to check in because all of the other people‘s rooms were ready for mine in spite of the fact that I was there earlier than them when I got my room the key and the locks were dented, showing that someone had tried to break in either multiple times or the very large crowbar, and it was never fixed Extra padlocks were put on the inside. The window treatments were broken and stuffed in the side rails to allow the sunlight to come in and the the ELECTRONICS that operated the curtains did not work. housekeeping never came to replenish towels or straighten up the room because they look and see if anyone has a do not disturb sign up at 9 AM even if it’s taken down at 9:05 you do not get housekeeping because they only check at 9 AM. This was never relayed to me and when I left the hotel at 9:15 I assumed my room would be cleaned upon my return at 2:30 to prepare for the guest and then I that I would be attending that day. This is did not occur I was offered a towel when I asked the h2o in the shower was not hot. Temp in the fridge was off and froze. My drinks. My exp of a 2 nights stay was not worth the $800 I paid and lastly although I was told that my IHG # would be added it was not. Ugh

Room was clean, staff was friendly. Breakfast was good too.

Location is good as there is not enough hotels in this area.

Everything was very clean, beds and bathrooms were clean. Breakfast was fine. Easy location

A bit of road noise, but not terrible