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7.4 / 10 Guest Rating

Emerald Hotel

13 Gladstone Road, Gisborne, nz

Emerald Hotel - main view

About the Property

Central Location in Gisborne's Shopping Precinct
Spacious Rooms with Modern Amenities
Food Delivery Services and Proximity to Restaurants

To book a relaxing stay in Gisborne, choose the Emerald Hotel with its convenient location, comfortable rooms, and excellent services!

Facilities & Amenities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying

Important Information

Check-in & Out

Check-in
Check-out10:00 AM

Property Notes

Please note that 'Breakfast Included' rates feature breakfast for adult guests only. Breakfast is charged NZD 11 per child. Please note that there is a 2% charge when you pay with a credit card. You must show a valid photo ID and credit card upon check-in. Guests under the age of 18 can only check in with a parent or official guardian. The legal guardian must provide a current photo ID or proof of guardianship if requested upon check-in and must also be staying at the property. Please note that this hotel has a strict 'No Party Policy'.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

7.4
Very Good1010 verified reviews
AI Summary

Guests highly rate the great location and frequently praise the spacious rooms.

Categories

Cleanliness5.8
Service8.3
Location9.3
Room Quality7.3
Amenities6.8
Value for Money5.7
Food and Beverage7.8
Overall Experience8.3

Select topics to read reviews

R
RanginzNZ
Verified booking
family_with_children
Standard Room
Stayed in Jan 17, 2026

"Exceptional"

9.0
Helpful?
P
PASCALfrFR
Verified booking
solo_traveller
Standard Room
Stayed in Jan 17, 2026

"Exceptional"

9.0
Helpful?
J
JodecinzNZ
Verified booking
family_with_children
Standard Room
Stayed in Jan 16, 2026

"Exceptional"

10.0

Very Spacious, Comfy Beds. Smelt very nice

There's no sink to wash dishes. The shower has a very strong pressure

Helpful?
K
KatenzNZ
Verified booking
family_with_children
Standard Room
Stayed in Jan 16, 2026

"Good"

6.0

Great location, big rooms, nice and tidy. Staff friendly and helpful - the drain in the bathroom sink leaked and it was fixed very quickly for us.

Helpful?
C
ClairenzNZ
Verified booking
solo_traveller
Standard Room
Stayed in Jan 15, 2026

"Comfortable, convenient, clean, run-down."

7.0

It felt a bit like staying in a ghost town. The hotel has clearly not had any work done on it for decades, so is run down. Essential repairs have been done but non-essential cosmetic upgrades seem not to have been touched. The pool was green. Having said that, my room was a huge suite for a low price, the bed was comfortable, everything was spotlessly clean and the staff were friendly and helpful. I would stay there again.

Helpful?
K
KimnzNZ
Verified booking
couple
Standard Room
Stayed in Jan 14, 2026

"Loved the view of the river and easy access to carpark"

8.0

The pool and car park access

No toaster in the room. Tired decore

Helpful?
S
SeanauAU
Verified booking
family_with_children
Standard Room
Stayed in Jan 14, 2026

"Temu are proud to continue sponsoring the Emerald."

1.0

The location was adequate.

Where do I start. I stayed at this property many years ago, and to say it has seen some hard times is an understatement. I saw one review say ‘if Temu had bought a hotel’. The air con was noisy. The bathroom fan had an incessant whirl which did not stop. There was only one pillow for each person, and those pillows were as this as card. There was an annoying blue light flashing every few seconds in the room. There was an odd odour to the place. The shelf in the fridge was broken. The ‘art’ was a4 printing from a printer.

Helpful?
T
Te RauhuianzNZ
Verified booking
family_with_children
Standard Room
Stayed in Jan 13, 2026

"Very Good"

7.0

N/A

The air on unit was not as strong to combat theat

Helpful?
B
BoydauAU
Verified booking
family_with_children
Standard Room
Stayed in Jan 13, 2026

"Exceptional"

10.0
Helpful?
M
MikenzNZ
Verified booking
solo_traveller
Standard Room
Stayed in Jan 11, 2026

"I enjoyed my stay and will return"

10.0

Nice place to stay for the price

N/a

Helpful?
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