The Ritz-Carlton, Dove Mountain

We have stayed at this property numerous times over the past 4 years. The last was about a year ago. Things have changed for the worst. We heard it’s attributed to the manager. Prices are up, have to pay for parking even if you come for dinner. Used to do a free mixology class daily, now it’s $40, prices are up, the menu in ignite is smaller and Prices are up. It’s still a great property but it has a nickel and dime you vibe I am a Marriott platinum member and have upgrade awards and was denied an upgrade even though the hotel was virtually empty.

It's a 5 star resort..what else do I need to say!! A very fine example of Southern Ariza charm and amenities. Remember to check out the Spa.

I think if 10 out of 5 stars was a possibility, I’d make that my rating. This is our second stay at this property, and every minute of it was delightful. I’m a hard core Marriott fan and a picky hotel customer, and the ladies and gentlemen here really shine to make this hotel a gem. First, the property is beautiful, set in the intersection of two mountains and there are stunning surroundings. Our rooms on both visits were upgraded (thanks for recognizing your Elite guests) and were quiet, comfortable and full of amenities. Exactly what you expect at a luxury hotel. The staff are amazing here. Every single person we encountered—from the valet staff, to Nicholas at the front desk, to Dylan downstairs in the bar, were thoughtful, professional, and understand how to deliver service at a five star property with grace. Enjoyed a nice afternoon in the spa and the team there were so terrific as well. Absolutely a perfect visit. Can’t wait to come back again soon.

Beautiful property and grounds. Great hiking. Isolation and a smaller property make for a uniquely tranquil setting.

Wow! What a fantastic hotel!!! We had the royal suite, which has 200 matters of fine design, an amazing desert view from everywhere, a nice balcony, and everything you can imagine. The food was great, the service was excellent. The location is so unique. Beautiful nature in all of its glory.

The rooms were well done, service was excellent highly recommend this hotel to anybody wanting to get away and have a wonderful pampered night

I stayed at the Ritz last week for a wedding weekend celebration. The hotel was nice but it didn’t have anything luxurious. The rooms were big but they had a very loud noise at the room we stayed in so we told the receptionist about it & they kindly transferred us to a different room which we really appreciated. As for the hotel it’s very pricey & it’s in the middle of nowhere and far away from the city. As for the breakfast area it was ok not a lot of variety and it’s a bit pricey too. The hotel has a beautiful mountain view & plenty of cactus plants around the area which is a very beautiful scenery. Overall experience was nice and the hospitality management was really nice & quite helpful too.

This was an amazing oasis to stay while moving my daughter into college. The staff was incredibly helpful and attentive at every step. At one point when my daughter was feeling anxious and emotional, she was treated like family and welcomed to Arizona so warmly it nearly brought me to tears. Honestly every person we met at the resort was an absolute gem who made each day brighter!

The lovely property projects desert zen. The hospitality team is remarkable and special. Form tasty food and menu options, this setting is perfect for groups traveling to gather! Thank you Angela. Javier, Sergio, Michael, Anderson and Chef Hamish, quite team that provides exceptional service!

Property was beautiful but the customer service was not at level you expect when staying at a Ritz-Carlton. Concierge was unhelpful and seemed bothered when I inquired about available activities on the property. The servers by the pool ignored the cabanas until I went up to the bar to ask how I could place an order. In-room dining was good but we did order the charcuterie plate two nights while we were there and the second time we were given a portion that was half the size and the staff member who delivered was dismissive when I brought it up. The Ritz-Carlton at Dove Mountain falls far short of being the gold standard of customer service that Ritz-Carlton is known for.