Eden Andalou Aquapark & Spa

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On arrival transportation for our transfer had not been confirme, this was sorted very swiftly, on arrival the concierge were polite and helpful, a representative called Bushra was very friendly and welcoming. Room was very big/spacious, had aircon. Downside to the room was there was no tea/coffee facilities in our room. The bathroom door was a bit catchy and I scraped my arm numerous times against a sharp handle. A bug bare for me was the room key switch for the electrics was rather low so my children kept playing with the keys. Cleaners sometimes don't get around to cleaning your room till late in the afternoon. We had all inclusive when it came to our board basis however, drinks are served by the waiters ( water/milk/ bottled 7up/Pepsi/ apple juice ) you have to ask for refills.Humza was exceptionally good and new what we would ask for on every sitting. We did tip him a few times. Food can get a bit boring as its mainly the same dishes being served, maybe 1/2 dishes may be different at dinner time. There wasn't much variety with desserts either and ice cream was not readily available all the time which was annoying as the children would want ice cream at lunch and dinner but they only served it at lunch time. Food is served up until around 22:30 and drinks until 2300. I loved having fresh omelettes, pancakes and spaghetti bolenaise. Waterpark was good. If your travelling with young children you are not allowed to go down the waterslide with them which I found strange.

Tout était excellent. Les animations, l'équipe d'animation, l'aquapark,les surveillants à chaque piscine. La sécurité. Les grandes chambres familiales. La variété et la qualité du buffet, les serveurs au restaurant. Le personnel et leur serviabilité. L'infrastructure de l'hotel est moderne. Tout est top, aucune critique à emettre. Le seul petit inconvenient est que le bar ferme à 23h. Sinon j'ai vraiment rien à repprocher à cet hotel. Toute la famille a apprecié le sejour.

Super sejour

The property made our honeymoon special by greeting us with rose petals and roses upon entry to our rooms at the Hotel. They accommodated us free of charge with early check in. Very friendly and helpful staff save and except the attendants at the “boutique” who were piggish with nasty attitudes. They ought to be changed or fired immediately as they brought down the general management and pleasantness of the otherwise perfect experience. Will recommend anyone to visit but stay away from the gift shop masking as a boutique with terrible staff and service.

Awesome customer service and the food was top quality

We were very fortunate to finally stay at Eden Andalou for 12 nights Jun/Jul after having to cancel our holiday in 2023 due to the earthquake. The location of the hotel only 9.5km from airport is perfect and only 10.5km to the centre of Marrakesh. We booked through Hotels.com and booked our flights directly with EasyJet. We emailed the hotel regarding room allocation and airport transfer and in all instances they were very responsive resulting in a very efficient transfer from airport and two rooms allocated to us which were next immediately adjacent. The hotel itself is lovely and well laid out and in our opinion is not 5 star but would rate it 4 star due to the finish & some areas could def do with some refurb and the carpet outside our room was torn and tatty and not a gd look. Everything was always so clean and the bed & pillows were so comfortable although our son didn’t like the additional bed which he found uncomfortable but just a little tlc is required and things like no hand drier in the ladies and no towels to dry your hands was little things that have ob been overlooked. What makes it 5*+ for us is the staff, who in the majority go above and beyond to make sure that you are treated like royalty and they are so hard working, attentive, friendly, helpful and are a credit to company. The other thing that makes this hotel stand out is the food and restaurant set up, first class and in all the holidays we have enjoyed, this hotel was outstanding with such a f

We checked in at 3.30pm We checked out at 12. They wouldnt allow check out later. And they cut our all inclusive bands. The manager bushra seems nice but is very stingy l, she said we are only allowed to access facilities until 3pm. Nothing else after this time, so was she expexting us to sit on the street with 2 kids! Very frustrating. At check in we also waited half hour for someone to.show us our room. Staff at food areas are amazing, kids club and the entertainment is great. Not happy with the manager

The best experience!

Lovely hotel. Staff all friendly. Around the hotel nothing to do.