Best Western Plus Lackland Hotel and Suites.

While the staff were very courteous and welcoming, the cleanliness of the hotel room and its location did not meet our expectations based on previous guest reviews. Many earlier reviews mentioned clean rooms, comfortable beds, and a nice location, but unfortunately, that was not our experience. We would only recommend this hotel if you’re looking for a low-budget option and are willing to compromise on comfort and cleanliness. Pros: Pleasant-smelling hallways, courteous staff Cons: Old towels, hard beds, lack of cleanliness in the room, and a less convenient location

Good

Serious cockroach infestation in this hotel! They’re all over in the bathroom floor at night. Also, I was requesting 2 rooms next to each other with my children. We didn’t even get a room on the same floor with my kids. I got the room key next to my kids room, but some other family was already in the room . Double booked the room. Just imagine when we were walking in the room and someone already living there. Horrible! Next day, my laundry bag with all of our clothes was picked up by someone and ended up in the trash bin behind the hotel. My son was digging in the trash to pick them out. Couldn’t found them. Management never called me with any explanation who and why trow our clothes in the truck. Absolutely horrendous experience in this place.

The staff on duty were helpful and understanding.

The rooms are old and have a bad smell from the rugs. The first room I checked into was not cleaned. The second one the light was not working, then they moved me into the 3rd room, and the room was not. I had a toddler with me and was not ready to risk spending the night there, and the staff gently agreed that I could check out without being charged. I sincerely appreciate how professional they were

Our stay was fine. The breakfast was good and the guest customer service was excellent. Laundry machines worked well and didn’t leave any weird smells. There was a machine out of order though. My kids enjoyed the pool and hot tub. Bathroom could have used some tidying up where the door and the tub met. Microwave worked. Fridge wouldn’t get cold enough. We ended up not using it. There were cockroaches in our room that we noticed on day 2 of our stay. We didn’t mention to the front office since we were leaving the next morning.

Shower was very dirty and housekeeping kept forgetting to leave us clean towels. Other than that, the front staff was very friendly. It was in a great location to the Air Force base. I appreciate that the hotel provided us with the Air Force base directions , where to park and what to expect at graduation/parade- I found that information very helpful!

The staff was exceptionally friendly and helpful.

Nothing