HomeTown Hotel Bryant

The front desk clerk was rude! Placed on Expedia 3 adults as it asked for how many adults and there were 3 and one minor (child). Said had to cancel our room and rebook. Cancelled refused to refund our money. Told us child could sleep in vehicle. Refused to let us pay for the child without having to cancel the reservation. All is on recording! Said Expedia had to refund us Expedia placed me on hold called hotel who refused to refund the money after telling us to cancel and rebook. Husband demanded to talk to manager called on phone was on speaker said all he wished to do was argue and he wasn’t he explained what we’re told and that they weren’t authorizing the refund. Blamed Expedia who was not them as they said they refused the refund. Called the cops there and cops stated this is an ongoing issue and that we placed 3 adults as it asked nothing for placing children on there. Cops told us to contact corporate and apologized for the situation and agreed it was ridiculous. We went to different hotel and all those that were coming to stay there cancelled theirs and rebooked elsewhere! Absolutely don’t stay here or give them your money it is a scam!!

They were awesome! So friendly and helpful!!

Visit ok

Property stated they would match the price of Expedia since i didn't have a credit caed for incidentals. The price charged was double that of expedia by the hotel itself. Customers never get treated with transparency, there is always it seems a hidden agenda to take more.

Nice place.

For starters i was charged a $250 deposit for a $59 which should be a homeless shelter. A/C didn't work, fridge didn't work, toilet didn't work and when i opened the door it was an iron mark on the floor. I even asked hotel.com to relocate me but i got no results. You would think the hotel would have been nice to the ONE customer who stayed there. Even the lights in the lobby were out.. I have pictures

Hotel was fine for an overnight stay.

Clean room at a low price and excellent service.

Nice and clean but upon checking in we had pre-paid on an app, they said they can see we were pre-paid then continued to charge me for the room again and they put a hold on my credit card for incidentals. It took me almost 30 minutes to make them credit my card back for double charging me.

Nice, clean room. However, the staff was overly concerned about me parking my uhaul truck on the property. I was in the process of moving long distance from Pennsylvania. There were only a few others staying in the hotel that night, so my truck did not inconvenience anyone. They wanted me to park the truck with valuables on the Walmart lot down the road. I am quite sure they would not have cared if the truck was vandalized and my things stolen. I suppose that no one has ever stayed at their hotel who was moving long distance?