WINGS Penthouse Sleeps 10 - Optimise BNB

Great location, nice views.

The property was dirty, some doors got stuck closed and people got stuck in the room, mold in the aircon vents, property manager NEVER replied to any of my messages asking about car parking or lights that weren’t working.

Location was great

A few little things that were actually big things, all air co detainers and vents had LAYERS of thick black mould - which is very concerning for our health. The freezer was not working / on? The showers were dismal at best. Mould in corners, barely and water pressure and the first floor shower head was broken?? We couldn’t even use it. The floors and balcony’s were also very dirty too. We were disappointed with our stay.

We loved the apartment, was much more than what we needed, recommend bigger groups. Upstairs there are two bedrooms however downside is that there is only an ensuite upstairs so the other room has to share downstairs. There were a few things we noticed were wrong, and we messaged the property owner as a heads-up. He was very lovely and appreciated the feedback. It was a good stay, we will be booking again for future events. We ended up with an emergency and had to check out half an hour later, and the host was very kind about it, gave us a call, and we just explained, and he was understanding, very lovely.

nothing that we didn't like

Nothing

The entire experience was awful from the moment my money was taken. I received a message from the host which I now know is the owner with directions and a lock box code, the lock box isn't at the property you have to drive to Cavil Ave. Our flight was cancelled so this was a last-minute late-night accommodation choice, on Halloween of all nights! When you get to Cavil Ave, you have to walk down past nightclubs to get to the lock box, it was scary! AND we had three children youngest 2years old in the car, got to the lockbox had been given the wrong code so not able to get the keys, called the number on the booking to get help, no answer, tried messaging numerous times, no answer until I wrote I have young children in the car it's nearly midnight someone please answer. I called Mantra Wings they don't have anything to do with the unit they couldn't help and was told to contact booking.com. Jonathan finally answered to tell me he had sent the wrong code, seemed nice enough on the phone apologised said if I needed anything else he would answer straight away, "He didn't'" got to the place it was disgusting! it stunk, it was so dirty, I couldn't put my two-year-old on the lounge it was horrible, the entire place looked like it was used to party and that's all, you couldn't walk out onto the balcony it was filthy, windows haven't been cleaned in years, finally go upstairs the main room had pubic hairs all over the bed, the bedside tables, we couldn't sleep in there, $1,351.00 for two nights arriving at midnight! Tried contacting Jonathan to let him know I wasn't happy and we couldn't stay there, no answer, I called, I messaged, no response, called booking.com to be told there was nothing they could do the money was already taken. Sent a message to Johnathan to say we had left the property and would like compensation now having to find another place to stay, no response, yet then a message came through booking.

The apartment was not very clean, with water leaking from the fridge and dust buildup on the fans. The dryer was not functioning properly, and the building itself is quite old. However, if you get it at a good deal, it can be acceptable for a short stay.

Great location and amenities.

Definitely not up to standard on the cleaning it was disgusting especially for the price charged, and definitely not a welcoming way to start a family holiday. The extra beds were pull out sofa beds and not comfortable for adults to sleep on. They were extremely dirty that we had to wash all the cushions covers including the seat pads and back rest cover before i could let me daughter sleep on there not to mention the mattress. How ever the property manager was great to work with and as soon as we complained about the situation he purchased brand new mattress protectors and had them delivered. The Wi-Fi also didn’t work for the first 24 hours and again the manger was great at getting a new router.